HubSpot Ideas

abiblu

"Associated with X records" should link to the associated records

The "Associated with X records" link that appears on contacts, tickets etc. should allow you to click through to the associated record/

 

Currently, you can see the associated records, however, there is no way to click through to them:

 

Screen-Shot-2020-09-17-at-11.25.51-am.jpg

 

This makes it particularly difficult when the associated record name is the same as tens or hundreds of other records, for example, if a client replies to an automated marketing email that has the same subject for all contacts, we end up with hundreds of tickets with the same name.

 

Please see HubSpot support ticket # 3786806 about this issue to see just how difficult it can be.