*property* is none of *X* or is empty slightly confusing

[HMI_Incentives]

Hi, not sure if this is just me. I find the wording for the new setting about including empty property values in lists confusing. 

For instance, in the attached screenshot. When I am using the "none of" filter, I'd expect that I would be excluding people from the list. So when the check box comes up to ask "include records where {property name} is empty" I read it as "Include records where its empty into the none of" filter. 

In this case, I don't want to exclude people who have no {property} value, so I leave the check box unchecked. But because it's actually talking about the property as a whole, not the "none of" filter, I am missing a chunk of people who are have missing values in that property. 

I would suggest maybe having this area specify that we're talking about the list as a whole, not just the filter applied to the property. Or maybe available to check before applying the "none of" "equal to" etc. additional filters. 

Again, maybe this is just me because it's a double negative or something. Happy to talk this out more with someone else too.

Thanks,
Chris 

 

[SarahX]

Not just you, so very confusing! Because you only use 'is none of' to exclude things having the option to include things (but really meaning to also exclude them) gets me every time. 

[Lisa-Hubcap]

I always read it as including the blank values for the property in the "none of" filter and therefore excluding the blank values from my result, which is apparently different than the intention.

This could be easily fixed if HubSpot updated that line of text to specify that they the checkbox on the filter doesn't apply to the filter, but to the results. For example, "Include records where "Property Name" is blank in result." 

[HMI_Incentives]

Lisa-Hubcap, that was my reading of it as well. I agree with your suggestion for choice of language.

[Damotech]

100% agree, very confusing.

[auto-mate]

This has caught us out a couple of times.
I've just found a case we this was misunderstood and it's meant a lot of missed automated emails not leaving the building:(

@lise excellent idea: "Include records where "Property Name" is blank in result." 

This would be much clearer.