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Hi   Our current Ticket ID number series are 9 digits long, if at any point we have to relay on this number to identify an issue the chanses it will be missread is significant.   Would be great if we could reset it to start from 1 again or if we could create our own with ticket ID:s relating to products or projects based on letter and/or number combinations.   Best Regards Björn A ... Mostrar más

Unless I'm very much mistaken, the only way for HubSpot administrators / partners to configure things like sales email signatures / meeting links / chat availability or edit profiles of other sales users is by logging in to each individual's account independently.   This is a really cumbersome process, first having to obtain login details for X number of users, and then log in to each account and configure each setting accordingly.   It would be great if this could all be managed from an administrator / partner account. For example, create a bulk-standard thirty minute meeting link that with availability between 9am and 5:30pm, and make that available to every sales user in X team. Or, design one email signature and roll that out to every user (or a specific team), using personalisation tokens to update the custom details. ... Mostrar más

The Support bot chatflow template makes it impossible to build a bot flow that allows the customer to ask their question before giving some piece of information designed to create a Contact card for them in Hubspot.    As a Hubspot user, I want to have full control over how my customers are handled. When it comes to providing support via a bot, I want to avoid putting hudrles between them and the information the are seeking. In this particular case, I don't need to harvest any personal information or to create a contach card for them until I need to follow up woth them. If the bot successfully finds the required information for them in our Knowledge Base, the flow should end there.   Lastly, it seems a bit self serving on Hubspot's part to not allow me to create a bot flow that makes it necessary for a contact card to be created for every chat visitor when we are being charged per contact.   Please allow for more flexibility in chatbots flows.   ... Mostrar más

Hi there I really like the new solution of subscription types and GDPR settings. But there is one small issue I would like to adress and hope for a solution. The HubSpot Default Subscription Type "Other Communication HubSpot Default" (in the settings - in the Preference Page it goes under the name "Sales Email | One to One"). Since not all HubSpot users are useing Sales Emails I think it's a crucial functionality to be able to deactivate (or at least rename) this subscription type.   ... Mostrar más

We tried to create a post purchase experience for our customers based on which products they selected and how many. Currently there is no feature that adequately addresses our needs to have an additive associated object or SKU. It would be great if there were some kind of property that allowed for multiple different products being part of a single deal to trigger a certain branch of a workflow.  ... Mostrar más

I would like to see either:   A. an API to create a user in Hubspot; OR B. enable JIT provisioning over SAML.   Preferably A, so I can specify a team, etc during the creation process. It is silly that we can automate everything else in the solution, except for the onething we need to be able to automate.   ... Mostrar más

PLEASE remove the default "- New Deal" part of a Deal Name when creating a new deal, or at the very least make it optional or customisable.   There's another TWO YEAR OLD thread with many replies to this and Hubspot haven't acknowledged it. ... Mostrar más

Currently, you are able to go onto the All contacts list > select contacts by clicking off the checkboxes > clicking "more" > and clicking "enroll in workflow". While you can do this for contacts, you CANNOT do this for companies... it would be really beneficial if this feature was consistent between both contacts and companies! ... Mostrar más

Submitting this idea on behalf of a customer.   Currently, HubSpot's Mobile App only supports the viewing of the user's own tasks assigned to them as compared to HubSpot Desktop where teammates can see all tasks (not limited to their own) as long as they are added to the shared queues.   Definitely seems like something that can bring value to team collaboration especially for customer's who are always on the go and relying on their Mobile Apps for task visibility. ... Mostrar más