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Hello HubSpot community! Currently we provide phone numbers in the US, UK and Canada but we have plans to offer numbers in many more countries. We don't have a timetable but it is something we are actively working on. Use this post to let us know where you need numbers and we'll keep you updated on our progress.  ... Exibir mais

I use HubSpots workflows a ton and viewing their success/failures more easily, like in a dashboard, would be great. I have MQL and SQL workflows that run regularly and also create them for large events we exhibit at and it would be great to more readily see their results and determine which workflows/emails need the most optimization.  ... Exibir mais

You can filter email recipients by hard bounce and soft bounce, but it would be much more insightful to have a more granular level of detail. Specifically, we want to be able to distinguish between emails that were undelivered due to being caught by a filter (which can result in either a soft or hard bounce) and emails that were undelivered because they were invalid (which always results in a hard bounce). Ideally, you would retain the soft/hard bounce filter and incorporate an additional filter with the following categories: Email security filter (can be soft or hard bounce) Invalid email address (always hard bounce) Unknown user (always hard bounce) Mailbox full (soft bounce) Temporary server issue (soft bounce) Blocked by recipient's server (can be soft or hard bounce) Deferred due to high volume (soft bounce) Recipient's server unavailable (soft bounce) By including these more specific categories, you can gain a clearer understanding of the reasons behind undelivered emails and take appropriate actions to improve your email deliverability. ... Exibir mais

The process of sending reminders automatically for Invoices is clunky.     There should be a native reminder for every invoice that does not have to be created via Workflow.     In order to setup automatic reminders for Invoices, you either have to create a task to send an email manually or send a marketing email or pay more for access to transactional marketing emails.  All of those options are not ideal and would be nice to have a simple generic reminder.  ... Exibir mais

The Payment Schedule Feature currently in Beta could be improved with a few simple changes.  The Invoice creation based on the Payment Schedule could be improved vastly. I setup a Quote with a Payment Schedule and have a few issues. Neither Invoice created once a payment is made is owned by the Quote owner by default. There is no owner for the invoices created but it should be the same as Quote Owner by Default because that is technically who created the Invoices. The first invoice paid within the Quote has a Paid status but the subsequent invoices are in Draft mode with no owner and no balance due.  The only way to do this is to setup Tasks via Workflow in order to manually edit all the Invoices. When the Owner is assigned to the invoice, the balance due shows up and then you have to Edit the invoice to Finalize it.  It's odd that there is no balance due until there is an owner.   Very tedious and although I'm glad the feature for Payment Schedules is there, the work is takes to Finalize Invoices is so tedious is makes the feature much less valuable. Recorded video walkthrough below. THANKS! https://www.loom.com/share/d86a35c49ad043bdaa13e2e05fa76833?sid=d0600bc9-fcfa-406c-aed5-ff348645752a ... Exibir mais

Commenting on behalf of a customer!  They would like the ability to set up a main subscription type or group types e.g. Marketing and then have a break down of different content type (e.g. blogs, events, etc.) within that. At the moment it is only possible to set up and manage one level of subscription. Having all these listed on the preference centre would mean there would be a lot of different options which can make it look messy. ... Exibir mais

Zur Zeit werden Kontakte, die man zu einem Meeting nachträglich als Gast hinzufügt nicht in den GoogleCalender gesynct. Um dies zu erreichen muss man eine Zeit oder Beschreibungsanpassung machen.   Der Button zeigt im Fall einer Gästeeinladung zu einem Meeting nur speichern an. Sobald man die Beschreibung noch mit einem Leerzeichen versieht oder die Zeit anpsst, steht dort der Button Sperichern und Updates senden.    Gewünscht wäre nur bei einer zusätzlichen Gästeeinladung diese auch zu versenden, ohne weitere Anpassungen am Termin machen zu müssen. ... Exibir mais

This is more of a bug than an idea   When displaying a date property on a record it is set as your PC/System Timezone rather than the Timezone that you have set as the portal timezone.   How this Should Work Ideal: Timezone can be set on individuals and the date shown and selected is based on their Timezone.  Ideal Additional: Can set timezones for setting date properties or from date properties in Workflows, can set Timezones on Reports.    Better than existing but not Ideal: For all users the date shown and selected is based on the Portal Timezone.   Why this is so Problematic This is exceptionally confusing if you are in a Timezone that is slightly before the timezone you are configuring items for as it will set the date to a completely different day.   It is also impossible to figure out the system time of the users who are using HubSpot are in to deal with this via workflow.    Asking individuals to calculate this on their side is also not a feasible solution.         ... Exibir mais

Allow CSAT surveys to be reported in line with the tickets they were sent following.  We have the ability to connect CSAT survey to a closed ticket, but the survey report cannot show any ticket data as it doesn't have association with ticket properties.  It means you're enforcing everyone to use CES for better data management of this - if that's the case, why have CSAT? ... Exibir mais