Great minds think alike

Adding the ability to use Apple Business Chat to communicate and service clients in HubSpot Service Hub similar to the way they have started to work with Zendesk would be a great suggestion and idea. Reference: https://9to5mac.com/2020/07/21/apple-business-chat-is-now-widely-available-to-all-zendesk-customers/#more-657345 ...read more

My clients want to know how many deals and/or tickets were in a concrete Deal Stage or Ticket Column on a specific date or time period.   For example, how many tickets were opened in June (not based on create date, but just "active")?   As I know, for now it's impossible to do via dstandard report functionalities ...read more

It would be super benificial to have the ability to customize the preview tab when looking at deals in pipelines. This would allow for quick access to information that our team needs with out having to acess the full view of the deal. ...read more

Creating Products within the Portal and needing to switch between Monthly and Annual Billing.  Created the Products for Monthly and would like the ability to Clone that Monthly Product and modify the Identifier to Annually without having to build all over again. ...read more

We have contacts (designers, marketers) that are associated with multiple companies. As such, automatically associating them with a company based on the domain name is unhelpful.   Since there is no other way to automatically associate contacts to a company, it would be great to have the ability to create a company and contact in one go, instead of creating them separately and then manually associating them.   My suggestion would be to create one form with both contact and company properties with, perhaps, a checkbox at the bottom to associate the two together.   We never have a case where a new company has no contact person or a new contact person without a company. So, having to create them separately is quite inefficient and manual. I understand this is doable when importing a list. However, with multiple sales reps entering new records on the go, it is not always feasible (and time-consuming). ...read more

Please add a "Complete Task" automation for this workflow.  (instead of 30 min delay)  Contact owner changes but if they don’t complete task first – they get a pending task and no longer have permissions to clear it.   ...read more

When a user is deactivated - their Sales Hub user license should be freed up. The only way to free up the license is to remove the user from our Hubspot portal.   If you decide at a later date to re-activate the user - you should have to re-assign the Sales Hub license at that time.   This was a bit invovled to find and fix. Not very intuitive.   Thanks - AndrewinKC ...read more

We'd like to see the average NPS score per Company based on the Contacts' responses. Currently there is no way to see this in the platform or to calculate it via automation. Secondarily, because NPS is stored as a dropdown it doesn't play well with our other systems like Salesforce where I would be able to calculate and manipulate the averages at the Account level.   I'd prefer to see it on the Company record within Hubspot rather than a report so I can easily pass that detail to Salesforce to view on the Account record.   We need this information for a variety of insights including our penetration across user committee, stakeholder engagement trends across accounts, NPS rating averages across customer account tiers, NPS rating averages by CSM, etc. ...read more

I've excluded my IP from traffic analytics, since I'm an internal employee and frequently viewing pages. However, I still need to be able to test forms, but because my IP is excluded, they don't come through. I wish there was a toggle for certain forms to "allow exlcuded IPs." ...read more