Las grandes mentes piensan igual

Hi Community & HubSpot Dev Team,   The new navigation is fantastic however there is a problem for myself and out customers in the fact that the Target Account works space is not in the Work Spaces Tab. It is inconveniuent to have to search for it and then navigate to apps.   Could we please put it here?? Cheers Ivan   ... Mostrar más

I'd like to be able to use a hubspot workflow to enroll (and trigger) a contact into a sequence in the CRM.   I'd like to execute a sequence we've built in our HubSpot CRM when a contact property changes. eg; when contact property is set to 'X' trigger sequence 'Y' ... Mostrar más

It would be really useful to have a Ticket Change History report in Service Analytics - similar to the Deal Change History report currently available in Sales Analytics.   We need the ability to report on tickets that have been moved backwards through the ticket statuses.   For context we have an internal ticket process, sometimes tickets have to be moved back to an earlier status and then go through a review process (defined by their status) again before closing. The internal team need to be able to report on how many tickets get moved back and so I have had to create multiple individual custom reports, which is far from ideal or 'reader friendly',  that show where a ticket is (for example): 1. Ticket at Status A - but has ever been at Status B,C, D   2. Ticket at Status B - but has ever been at Status C, D and so on.   The Deal Change History is report is a great example of how this could look for Tickets. ... Mostrar más

Hi, I often need to report across pipelines with one report. At this time, I can pull this information but am unable to change the order in which it is represented. I'd love the ability to change the order of columns within the report to display the information in a way that is most helpful to our organization when analyzing data.  Thanks! ... Mostrar más

I currently have a ton of workflows that were created by "Ticket email status settings" that I can't delete. Why would you make this functionality undeletable? Now I have a pile of dead workflows that I can't change their names or delete them. Using the functionality from the tickets settings seemed so great, but no I realize it was a mistake. The exa This is such poor design. Fix it.     ... Mostrar más

Hello,   Is there any way you could add account Engagement Rate % and post ER % to the social media reporting dashboards? This is a basic metric for most social media reporting tools and would make life so much easier for social media managers as it cuts out human error in calculation, especially when trying to work out an account's overall ER.   Rightly or wrongly, most brand's use ER as a main KPI, so I'm sure it would be well recieved by others!   Thank you.  ... Mostrar más

It would be great if a delay could be added for a specific action to only be able to execute during a specific time range, e.g. 9am - 5pm every day, instead of the whole workflow running during this time.    (This is an email I've recently set up, hence the low click rate.) This is an example of when I would use it - sending emails to customers after they've done downloaded something off our website, however I only want to do that during work hours.    ... Mostrar más

Hello,   It would be beneficial to be able to have the ability to set the first time to respond and time to close tickets in working business hours.  Currently, when generating reports for the average time to first response or average time to close, it takes into account nights and weekends vs. actual business hours.   When creating workflows within HubSpot, there is the ability to adjust to business hours (as shown below), it would be an enormous benefit to be able to have this similar feature when responding to tickets etc. to be able to report accurately.       Also tried playing around with SLA's, but within the reporting it also doesn't provide this property, the only reporting properties available are SLA status and SLA date.   Best, Ellen ... Mostrar más

Hey guys,   Idea: Allow for changing buyer information only upon quote creation without altering company records (provide an option to manually edit buyer data for the customer).   It would be necessary if we could change the Buyer Company name and address on a Quote based on the customer's request. We have a system in place for company record names and addresses and urgently need an option to customize this on each quote if needed.   As HubSpot has this option on Invoices, please let us know why on Quotes this is not available. Changing buyer info back on company records after creating a quote is not a good solution.   Thank you,   Anja   ... Mostrar más