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Need a repeatable & reliable way to capture all opt-outs and hard-bounces. There is currently no clear filter critieria that can be used to identify those who previously may have bounced or opted-out vs. those that are currently opted-out and hard-bounced outside of exporting the bounces and unsubscribes data from the Email section to create a Static List which is not substainable. There should be a way to pull this into a smart list and/or a contact setting that can be referenced. Would like to know when sending my email I have the cleanest list possible prior to hitting send. ... Mostrar más

The reporting features for HubSpot's behavioral events are very limited.   The only report type one can create is a funnel report. And on the funnel reports, the conversion % isn't even displayed!   It would be great if HubSpot would a) add behavioral events as an object for single object, cross object, attribution, AND custom report builder and b) Add conversion %s to the behavioral event funnel reports.   Furthermore, I've posted about this before but there is no current ability to track behavioral events at the ACCOUNT level. B2B SaaS companies need that functionality! ... Mostrar más

Today, the calculation of our contact rate is severely limited by the impossibility of calculating the number of emails present on each contact file, logged thanks to the Front - Hubspot integration. __ Possibilité de calcul des mails logués depuis l'intégration Front   Aujourd'hui, le calcul de notre taux de contact est fortement limité par l'impossibilité de calculer le nombre de mails présent sur chaque fiche contact, logués grâce à l'intégration Front - Hubspot. ... Mostrar más

I appreciate things like CAPTCHA to stop bots from submitting spam. However, we don't have any tools to actively root out click farm activity (or other bad actors) who are submitting junk data through Hubspot forms. I know we can't ask for IP addresses of form submissions, but I'm sure they're being captured on the backend. If I could flag a contact as spam, and tie that to their form submission, Hubspot should be able to make note of that offending IP address.   Based on a number of those coming through, along with other indicators (name, domain, gibberish in free-form text fields) more spam submission should be catchable. --- I bring this up because while we can of course perform cleanup in the Hubspot CRM, our forms are wired up to send signals to ad platforms about successful conversions. It's my suspicion that these submissions are related to a bad actor trying to ruin our ad spend. While uncommon, I'm sure this isn't a completely isolated case. ... Mostrar más

We have multiple brands in our portal and would like to be able to select different email footers for follow up messages setup in Forms.  Currently, the tool is limited so that only a default email footer can be used, however, editing this footer for the form changes the global email footer... something we don't want to do, as the default footer is for a different brand.  The current workaround for this is to create a workflow to do the follow up with a custom email instead since custom emails do allow you to swap out the email footers. However, that takes a bit longer to setup.  Having the follow up right through the form is more streamlined. The current setup makes us unable to use the tool for brands other than our primary brand. I'd like to suggest that Hubspot adds the option to swap out the email footer for in-form Follow ups.  I think other people who have multiple brands in Hubspot would find value in this option. Please upvote if you would also find this useful! ... Mostrar más

Hi Team    Submitting on behalf of customer   Instead of being just lifecycle stages or deal stages, it will be great to be able to use funnel reports for other properties starting with lead status which is a frequently used property other than lifecycle stage ... Mostrar más

I want to add a personal email, a email-template, to a workflow so it automatically sends these emails to contacts who triggers the workflow. The reason for this is to automatically send emails which look very personal. At the moment, it is only possible to add automated marketing emails to workflows, which look more automated to the receiver.  ... Mostrar más

Currently, we are only limited to the follow font choices for sending out emails from the CRM, in both the email composer (from object record itself) and from the default settings (Settings > Integrations > Email integrations > Configurations) : Sans serif Serif Monospace Georgia Tahoma Trebuchet MS Verdana It would be great if more standard fonts can be included in the choices, such as Arial, or if users can upload custom fonts to the options. ... Mostrar más

Migrated from legacy feedback forum with 246 votes   When two different people convert from the same browser (tracking cookie), HubSpot overwrites the contact each time with the new email address and form data. This is the last thing we would ever want to happen. There is a setting to disable cookie tracking on a form, but we don't want to lose valuable analytics data either.   The use case for when someone will come back to our site with the same tracking cookie, and want to update their email address to a new one, is very very rare. On the other hand, the use case for multiple people filling out forms from the same computer/device is much more broad. It happens all the time and when we least expect it. It has happened to many of our clients who get frustrated and upset when they see valid leads getting overwritten in HubSpot because of some cookie technology they don't understand.   Can we please have a setting, either Contacts-wide or per-form, that will enforce unique email addresses for a tracking cookie? If a different email address converts on a form with an existing contact associated, HubSpot should create a new contact. That new contact would then have no cookie associated until the person identified themselves from a unique cookie.   Please HubSpot, we know you can find a solution for this! ... Mostrar más