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Suddenly Hubspot removed the subjects from the emails on the Conversations page. At first it was only removed from the editable area, but now it's also removed from the top of the email.      The subject is supposed to show at a glance what the email is about. 'hiding' the email subject in a little dropdown therefor makes no sense. Our email subjects contain order numbers, and the words 'confirmed' and 'not confirmed' which allowed us to process the emails efficiently. I really hope that we can get the subjects added back.   You wouldn't hide the subject of a news article on a different page, or the subject of a letter on the back. Why hide the subject for the emails? I simply cannot see how anyone can benefit from the subject being hidden. ... Afficher plus

We would like to be able to hide tabs on all objects (Contacts, Marketing Sales, etc). By tabs we mean specifically the tabs we see on a record page, e.g., Activity, Notes, Calls, Meetings, and Tasks. Our reasoning for hiding these tabs is because sometimes we want to have our users use the Notes tab instead of Calls. To avoid confusing we would rather just have one option available instead of four.   Hope this makes sense ... Afficher plus

I manage few companies and I do not want to always have to logout/login to another account. I have a specific email address account for each companies, therefore the current possibility to link two accounts for one email address is not the best for me as I need to have the possibility to track emails and to manage both accounts separately. Therefore, it would be great if Hubspot get the option to switch to two accounts that we have logged in with two different email address ... Afficher plus

As a content strategist and creator in charge of social media, not having access to a visual planner, specifically for Instagram, is difficult.   A large part of a successful account is visual appeal while targeting the right audiences. Without the ability to easily see my posts within a grid (like a 9 square grid), it's hard to plan for well curated, strategic content.   I can go to each instagram account (my company has 6, so it gets cumbersome) and try and imagine what everything upcoming may look like together, but it isn't easy.   I have used programs before that allowed me to visually plan my upcoming posts. Can this be addressed? The technology exists for a simple drag and drop visual editor, and can't be that difficult - I was using a platform to do this 6 years ago. As a side note, if there could be some sort of hashtag library with a trending hashtag suggestor, that would be great.  ... Afficher plus

We would love to see what time a chat agent is logging in and out each day and the total amount of time they are spending in chat.  We would like to be able to pull reports on this so that we can incorporate this into the metrics we report out on, reviews and training opportunites.     It would also be really nice to be able to set better algorithms for who gets the next chat in queue.  It seems like we have one person who gets almost every chat and it is not spead evenly.   ... Afficher plus

Hello HubSpot Team!   great tool have you there, but there could be some optimizations possible 😉 one of them is: = double-opt-in email - the possibility to have more than just one double-opt-in email, and the possibility to fully customize them, different designs, different content, different languages, etc. Double-opt-in is really an impportant topic and every business that respects the data and the security their customers must have it. So it will be really nice if you put more effort into that. Thanks for your time and efforts!   Cheers Mainata ... Afficher plus

It would be really handy if we could increase workflow trigger and action items based off of quotes.  We provide our quotes to our opportunities directly ahead of providing them a contract for pricing clarity (and openess, increasing trust, etc) but for both legal implications and for minimising 'harrassing' touch points for the opportunity, we do not want to request them to either sign the quote or accept payment. What I'd like to do with the workflow is simply trigger a deal movement based off of a quote being sent / published or being received by the contact but none of these are options in the workflow build.  Would like to see some further flexibility in these kinds of options especially as I know they are features of other object/asset-based workflow triggers and actions such as marketing emails.  ... Afficher plus

Hi!   It would be very helpful to be able to control the properties that are required for a contact to be created through an integration. (Like ZoomInfo) Currently, it will create a contact record as long as there is a name, but there should be settings where we can require an email address, phone number, company associated, etc. This would improve the integration process incredibely especially with ZoomInfo.    Thanks ... Afficher plus

I'm requesting better UI functionality and more logical user paths for accessing the email template library, template creation + template manegment which would benefit large organizations where mulitple users are creating branded emails. HubSpot's path to email templates is opposite from every other email app on the market (MailChimp, Constant Contact, etc.). Instead of allowing users the option to START from a bank or library of email templates (most helpful for multiple users trying to keep content on brand) a user's ONLY PATH is "Create New" email. Maybe I'm not ready to create new, but as a Manager of a Markleting team, I want to see what options are available or share an option with a team member to assign them the task of creating a new email. Create New, also unexepectdley does not even lead to ALL template options —  the landing page is set to land on a tab for 'Custom' templates vs 'Drag & Drop' - (which is very subtle, confusing, and took me forever to notice visually.) Why are ALL templates not drag and drop anyway? A "Custom" template still must be further re-customized by the user to create a brand new email. Hub, can we simplify this and make the UI more visibly noticeable if you cannot combine custom + drag&drop? And can we offer users an alternate path of starting from a bank of templates (add a button?) instead of create new? And why are the ONLY buttons for "Manage Email Templates" and "Create New Template" ONLY on the Drag & Drop tab? These features are burried and not the workflow I would expect as a content manager. I'd like to be able to access content management at any time from the main email page. Can we better design the UI to all the user to get what they need faster? Thank you ... Afficher plus