Las grandes mentes piensan igual

Hi team! I assisted a customer who had a request for notifications to be sent to her whenever a user made an import on the portal. Currently, our notifications settings only allow for user-specific imports. It would be great if we could have this flexibility 🙂 ... Mostrar más

Hello,   Please consider adding HTML editing support and a static BCC to sales email templates. Ideally, please add property variable inclusion in the HTML editor to make this even more powerful.  These capabilities would allow TrustPilot customers to use HubSpot for sending tagged trigger invitation emails.   Context: TrustPilot uses a couple of techniques for sending their verified review invitations. Firstly, the customer organisation is allocated a unique email address that should be added as a BCC to an email to a contact.  When TrustPilot receives this email, this automatically triggers an 'invitiation to review' email to be sent by TrustPilot to the contact.   In order to differentiate between teams (or even users or products), it is possible to 'tag' the review by including an HTML snippet within the original trigger email.  TrustPilot then knows which 'invitation to review' email to send, and how to classify and analyse the returned review.   Details on the code snippet options for tagging can be found here: https://support.trustpilot.com/hc/en-us/articles/221618467   Therefore, having the options to do the following would be useful: Be able to add a default BCC to the email template at design stage; Be able to tweak the HTML of an email template to add the TrustPilot code snippet into the body of the email; Ideally, be able to "personalise" the HTML code (i.e. add dynamic variables to populate the snippet with HubSpot property values) These features would make simple and advanced TrustPilot usage possible within HubSpot.   Thanks for your consideration,   Jason ... Mostrar más

For everyone handling support and existing customers in the HubSpot conversations tool, it quickly gets overwhelming when handling several conversations at the same time. When having a conversation over a couple of days, and also, when having a couple of them at the same time - it's hard to get a quick overview of whom do I need to respond to.    Today we can see the conversations that I'm assigned to. When I get a new reply the conversation is marked with another color. However, if I click on it and read it through and not respond immediately, I can no longer see that the person is waiting for a response.   By adding a filter which is "Waiting for reply", which is automatically set when the last message is sent from the customer and no reply has been sent, this could be solved.    This would allow you to add a new section in the inbox (suggested right underneath the "Assigned to me" section) where all "To be answered" is gathered. Which would make the first-line support a much easier task, with less time wasted on going through all the massages and now having a view which only shows the actual tasks that should be dealt with, instead of all conversations whether or not we are done with that conversation for now.    Furthermore, if this could work as a tag (just like spam) where the co-worker can add the conversation to "Waiting for response", the handling would be even easier. Even if our response is "we'll check this up" we could manually choose to send the conversation to the right section in our inbox.    With this, the support would always be up to date and have a great overview of what they have to do right now. ... Mostrar más

The related articles section is a great feature, but sometimes due to the nature of the subject, the articles suggested are totally unrelated, and cause confusion.  It would be very helpful to be able to edit the list of suggested related articles. ... Mostrar más

Currently Hubspot has Stripe integration for HubSpot Quotes. It would be great to have a similar integration with PayPal as PayPal is one of the most commonly used App for payment.   ~ Submitting on behalf of Ash ... Mostrar más

Hi HubSpot!   I'd love the ability to add a code block to an email (and have it automatically format as a code block).   Hope that makes sense!  ... Mostrar más

Our company has the need of this feature and I would like to suggest this idea. We need that a specific team has the ability to check other teams' calendars through an automated way so that they can schedule a meeting for those who are available at the time needed. We understand that this function would be very relevant because, in a team that has, for example, SDRs for prospecting, this function would be really relevant, when it comes to passing the qualified lead to a commercial, already scheduling the meeting with the client. Like using a workflow for that. Right now, we need to go to meetings and schedule that manually. we would like a way for that to be automated, which would be much easier to the SDR team. thank you! ... Mostrar más

We run a lot of workflows, and it can sometimes be difficult to figure out which workflow created a certain task. The task history says "Created by AUTOMATION PLATFORM", but not which workflow created the task, which would be very useful. ... Mostrar más

Ordonner les propriétés selon un ordre personnel ... Mostrar más