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We would love to see what time a chat agent is logging in and out each day and the total amount of time they are spending in chat.  We would like to be able to pull reports on this so that we can incorporate this into the metrics we report out on, reviews and training opportunites.     It would also be really nice to be able to set better algorithms for who gets the next chat in queue.  It seems like we have one person who gets almost every chat and it is not spead evenly.   ... Afficher plus

Hi!   It would be very helpful to be able to control the properties that are required for a contact to be created through an integration. (Like ZoomInfo) Currently, it will create a contact record as long as there is a name, but there should be settings where we can require an email address, phone number, company associated, etc. This would improve the integration process incredibely especially with ZoomInfo.    Thanks ... Afficher plus

As we are chatting with users on the site we should be able to see exactly what they are typing in real time. Tawk has this feature and we would gain the super valuable information from people typing something and then deleting it, then sending something different. ... Afficher plus

Would love to see a functionality where we can create surveys beyond just customer satisfaction and feedback. Right now we have to reply on integrations like survey monkey to input surveys in our email to customers. That experience seems like a no brainer when it comes to such an investment in all available modules of HubSpot. Thanks!!  ... Afficher plus

Hello,   I would like to be able to view all booked appointments (as created via my Meeting Link) in a dashboard for entire team to see.  Thi is similar to being able to see all Team tasks. We should be able to see all Team appointments for the day, week, month, year without having to go to an integrated calendar to view.  I'd like to be able to view the booked meetings in a Dashboard, even if it's in a simple list like My Tasks.  Appreciate your consideration.  ... Afficher plus

I'm requesting better UI functionality and more logical user paths for accessing the email template library, template creation + template manegment which would benefit large organizations where mulitple users are creating branded emails. HubSpot's path to email templates is opposite from every other email app on the market (MailChimp, Constant Contact, etc.). Instead of allowing users the option to START from a bank or library of email templates (most helpful for multiple users trying to keep content on brand) a user's ONLY PATH is "Create New" email. Maybe I'm not ready to create new, but as a Manager of a Markleting team, I want to see what options are available or share an option with a team member to assign them the task of creating a new email. Create New, also unexepectdley does not even lead to ALL template options —  the landing page is set to land on a tab for 'Custom' templates vs 'Drag & Drop' - (which is very subtle, confusing, and took me forever to notice visually.) Why are ALL templates not drag and drop anyway? A "Custom" template still must be further re-customized by the user to create a brand new email. Hub, can we simplify this and make the UI more visibly noticeable if you cannot combine custom + drag&drop? And can we offer users an alternate path of starting from a bank of templates (add a button?) instead of create new? And why are the ONLY buttons for "Manage Email Templates" and "Create New Template" ONLY on the Drag & Drop tab? These features are burried and not the workflow I would expect as a content manager. I'd like to be able to access content management at any time from the main email page. Can we better design the UI to all the user to get what they need faster? Thank you ... Afficher plus

It would be great if we could also track links that lead to external content directly in HubSpot. E.g. if you are routing traffic to a partner website or a PDF file that isn't stored on your HubSpot account or to any other external content that is not under your control.   And if these external links could be reviewed in a separate report, that would be amazing. ... Afficher plus

Hi guys,   There is an issue with the LinkedIn Ads integration whereby if you've duplicated a campaign in LinkedIn, HubSpot isn't able to differentiate the ads in the different campaigns and loses all tracking of contacts.   Given the campaign ID parameter is being pushed in as well as the ad info, is there any chance a filter could be created so that this issue doesn't occur?   We do a lot of LI ads for client's and we separate campaigns by targeting options and then group them into campaign groups for more granularity/control due to the high costs, so, this problem causes quite a few issues.    There was a really similar thing with the Facebook Ads integration last year so should be possible to fix hopefully 🙂    Thanks,   Byron  ... Afficher plus

Hello,   When we add an app from Hubspot Marketplace, we can't see timelines events and CRM cards related to this app in the HubSpot mobile app.   It could be usefull to support app (app from Hubspot Marketplace) integration in HubSpot mobile app (android/Iphone). For example to see directly in our mobile phone the timelines events and actions buttons from the custom CRM cards related to our Hubspot marketplace app added.   Thank you. ... Afficher plus