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This concerns the German language: As we use the informal form for our customers ("du"), it would be nice to show this in the Hubspot form as well. It's specifically about the error message when a mandatory field is NOT filled in: “Please fill in this mandatory field.” ("Bitte füllen Sie dieses Pflichtfeld aus")   Also: I can adjust the background color of a field - but as soon as it is filled in, the background turns light blue again. It would be helpful to be able to customize this as well. ... Afficher plus

I need to create a dashboard that shows leaderboard style reports so the sales team can see how they are doing in comparison to their team mates.  However, we can't seem to make that happen because in Hubspot, in order to keep customers segmented and private, they are not on the same Hubspot Team and a customer can only be seen by the owner.  Therefore the reports on the dashboard by default only show the owner's sales, even though the report is created with all sales people's sales on the report.  This is a big problem.  Please help!!  I need some sort of a sales leaderboard to show the sales team where their sales are at in comparison to their team mates while also keeping customer data private.  ... Afficher plus

Se requiere con urgencia incluir en los formualarios propiedades de negocio, para que tenemos tarjetas de ticket , clientes , empresas, si no podemos completar los campos de negocio a traves del mismo formulario?   Espero pronto sea visto esto, ya que es doble trabajo crear workflow para que la propíedad de contacto sea completado a una propiedad de negocio ... Afficher plus

Is there a possibility of building a workflow that triggers when an email sent via sequence was not opened after a few days to then add the contact to a new sequence. ... Afficher plus

With personal connected inboxes, you can send from any associated alias.  Right now, with Hubspot you can't send from a shared inbox or help desk email (even with a enterprise account) from any alias.  This means that we need to create a paid inbox for every single alias instead of a single one!  Also, this means there is no way to categorize messages from these aliases.   Lesser solutions like Freshdesk have had this for 8+ years. ... Afficher plus

Submitting on behalf of customer.    In HubSpot, when testing campaign assets, the data from these tests is recorded in the campaign performance metrics. However, if you delete the contacts associated with your tests, the campaign performance metrics remain unchanged, which can skew the overall performance data. The only way to truly reset a campaign's performance is by cloning the campaign and starting anew, which is not always practical.   We would like the ability to delete test leads from the system and completely remove their metrics from the campaign performance. Testing is crucial for creating an effective campaign, and the inability to eliminate these skewed metrics results in a negative experience. ... Afficher plus

I am trying to create an email template that will have a table with boarders included in it. (I dont want this to be a marketing email)   It should be for our service hub team to be able to reach out to vendors with specific details. When someone clicks to open an email from a ticket I want to have a template they can select with a table to fill in these details.   I have been able to add the HTML code for the table into the marketing email section but I am having issues creating this in standard email templates. ... Afficher plus

Ticket status update based on internal email replies In service processes, it's common for internal emails to be exchanged—without the customer in CC—for validation and alignment on the solution. In our case, for example, when one department communicates with another, the agent manually updates the ticket to a different stage. Since there's already an automation that updates the ticket status when the customer replies (or when we send an email to the customer), it would be extremely useful—likely for all teams—to have the option to update the ticket stage based on a certain number of internal email replies. This would represent a significant time saving and create a cleaner workflow, as it would also allow notifications to be triggered for the relevant teams. ... Afficher plus

Currently, the 'Services' object is not yet eligible to be searched through HubSpot's global search bar in the top left-hand corner. It would be great if this object was added to the search functionality! ... Afficher plus