Great minds think alike

it is very FRUSTRATING that we cannot customize which columns should be in the customer portal ticketing list. This is a minimum requirement for such a page and should be customizable.    I would like to  1. The ticket ID "number that is on Hubspot" to be visible as a new column 2. Remove the ticket owner tab     ...read more

  The current limitations around re-enrolling based on engagement activities (such as notes, meetings, and calls) are significantly restricting our ability to fully leverage HubSpot workflows. As a temporary workaround, we're relying on active lists to trigger re-enrollment, but this isn't a sustainable solution—especially given the list limits, even on the Enterprise tier. There are numerous use cases where lifting these restrictions would greatly enhance automation capabilities. We’d prefer not to rely on more cobbled solutions, but unfortunately, it seems that continuing to cobble things together within HubSpot remains necessary in 2025. Thank you for your consideration. ...read more

Sequence reporting is extremely limited.    Some valuable additions would be:    1. More pre-built templates in the Template Library - adding the insights sections that are on the Sequences page and making it customizable to allow the removal of specific metrics we don't use would be perfect.   2. Being able to drill down to data in custom sequence report   e.g. When clicking into a "Meetings Booked" KPI, show only meetings scheduled, not all enrollments of the sequence. When pivot table columns are Sequence Name, Sequence enrolled by, and values are Meetings Booked, show only the Meetings Booked in that sequence for the person it was enrolled by. Currently, it shows total Meetings Booked of the entire sequence in each row.   3. Reporting on Sequence Tasks and associated calls with Sequences being the primary object ...read more

Hi there,    Currently, HubSpot only allows form submission notifications to be sent to existing HubSpot users. However, many teams manage shared inboxes (e.g., support@company.com, sales@company.com) that automatically forward to multiple team members, including users who may not have a HubSpot account. Allowing form submission notifications to be sent to non-HubSpot email addresses or shared inboxes would: Ensure teams that monitor group inboxes receive timely form submissions without requiring all recipients to be HubSpot users. Improve workflow for support, sales, and marketing teams handling leads or enquiries via shared email addresses. Avoid additional user seat costs when only form notifications are needed. Proposed Solution: Allow any valid email address (including shared inboxes) to be added as a recipient for form submission notifications. Optionally, display a warning if the email is not linked to a HubSpot user, but still allow sending. Maintain the ability to track notification delivery status if feasible. Impact: This change would improve team visibility and responsiveness to incoming leads or enquiries, particularly for support and sales teams using shared inboxes, while maintaining HubSpot as the central tracking platform. ...read more

We need to create active and static lead lists.    The "lead" object is very usefull but depleted without this simple but essential functionality   There is no reason to treat "leads" as minor objects by relegating them to limited possibilities. ...read more

Sexy Baccarat ...read more

Require for each portal to have 2 super admins ...read more

It'd be really helpful to be able to create a contact (add a name and email) from the Deal Creation page instead of needing to first create the contact, then associating them with a new deal. ...read more

In many industries, it's common for individuals to work as consultants or contractors who use their employer's email address (e.g., @consultingfirm.com) but are embedded within or represent a different organization (e.g., a bank, government department, or corporate client). Currently, HubSpot displays the logo on the contact card based on the email domain of the contact, even if they are correctly associated with a different company in the CRM. This creates confusion for teams using HubSpot for relationship management, account-based marketing, or stakeholder engagement. The logo often misrepresents who the contact works for, especially when: The contact is a consultant using their consultancy’s email The contact works in government but uses a shared domain The contact’s email domain is generic (e.g., gmail.com, hotmail.com) but they are associated with a known brand Feature Request: Give admins the ability to configure how logos are displayed on Contact Records, with options such as: Use logo from associated Company instead of contact's email domain Prioritize associated Company logo if a match exists Turn off contact-level logo enrichment entirely Choose between Clearbit-enriched logo vs. manually uploaded logo Benefits: Improves CRM clarity and reduces misidentification of key stakeholders More accurately reflects business relationships, especially in professional services Enables more trustworthy internal reporting, segmentation, and user confidence Example Use Case: We have a contact with the email @XYZconsulting.com, but they workon behalf of anoter organisation. We’ve correctly associated them with the other organisation in HubSpot, but the contact card still shows the XYZConsulting logo. This misrepresents the account they’re working on and causes confusion for sales, marketing, and reporting. Priority: Medium-High. This enhancement would benefit any company using HubSpot for account-based engagement, B2B relationship tracking, or multi-org partnerships. ...read more