Great minds think alike

Possibilidade de exportar uma relação - equivalente à lista de propriedades quando exportamos - com todos os relatórios: título; criador; data de criação;  data de ultima atualização; quantidade de paineis usados. Para fins gerenciais, a gestão por planilha facilita para organizar relatórios em desuso e exclui-los. ...read more

I would like the ability to create a task in the middle of a sequence that would include the basic customer data and then assign it to a teammate.  Our specific use case is that we enroll our prospects in a series of emails that helps them through a process they are inquiring about. Some of those processes require us to perform a task or requires a team member to be notified. Currently, there is no way to send an email which passes the customer data to another person or task for others to benefit from. It all has to be sent manually, thereby doubling the process or causing me to avoid using sequences in the first place. ...read more

I am having an issue where if there are multiple contacts in a ticket, the email conversations are not always flagged using our automation to move them to a specific status.  We use the standard built-in workflow to move tickets to a different status when an email is received. However, when there are multiple contacts in a ticket, HS seems to trip up. We can see these in the conversations tab because the email headers are YELLOW rather than BLUE. They tend to occur when an email is forwarded or has multiple recipients. In some cases, the email recipient is wrong. It's attributed to the other contact in the record, not the one who actually sent the message.  We need the automation to trigger every time there is an incoming email in a ticket, regardless of which contact sent it or if it came from an entirely new email address in response to an existing message in the ticket.  I contacted support and was essentially told that this feature is working as intended and that this would need to be a new feature request. ...read more

Imagine a Conversation Inbox Widget that allows you to monitor multiple conversation inboxes for new messages simultaneously.   The ability to monitor multiple conversation inboxes for new messages simultaneously is more efficient than checking them one at a time. And if you rely solely on the notification bell, it is far more difficult to prioritize a more important conversation inbox over another.   Overall, the ability to monitor all of your assigned conversation inboxes simultaneously will save time by eliminating the need to switch between inboxes, allows real-time prioritization, and provide a comprehensive context for better customer support, resulting in higher productivity and customer satisfaction.   Thank you! ...read more

Hello,   My team uses Hubspot as their inbox. I would love a way to have multiple owners be assign to a ticket.  ...read more

Hello, my team uses Hubspot as our inbox(email) and it is very hard to know who is CC'd on emails and what the subject line is. I would love for this to be customable where as you can see everything  ...read more

It would be really beneficial to create funnel reports that use metrics & properties other than just lifecycle stage. The funnel report can be used for many reports that aren't specifically linked to lifecycle stage.  ...read more

It would be really beneficial to be able to work out convrsion rate with custom reports. This way a user could understand something like the percentage of Form submissions becoming MQLs or % of MQLs becoming SQLs. ...read more

I would like to be able to AB test different email workflows.  For example, I want to send 50% of my leads in Workflow A and 50% in workflow B.   I imagine it as using a feature similar to "rotate record to owner" so that I can create a separeate workflow that sends leads in Workflow A or Workflow B equally.  Currently, I fell like Hubspot doesn't allow to AB test the structure of a lead's journey. it only allows to AB test specific touchpoint like individual emails.  This type of feature could alwo be used wihtin the same worflow, kind of like an if/then branch, but randomised.  ...read more