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Right sidebar for Custom Objects has no option to add Orders and Carts. Please add this feature as it is already available for other objects. ... Afficher plus

We got some feedback from customers asking for more customization options for the Customer Portal to better align with different business environments and countries.   For instance, our Japanese customers are not used to being casually referred to by their first names due to cultural norms. It would be great if there were options to display contact and user names by their last names on the portal. Also, not being able to add honorifics to names might feel a bit off.   I understand that adapting to cultural differences can be challenging on the development side, but I hope this feedback is helpful! ... Afficher plus

Hi Hubspot team,   For your consideration please. We are reviewing team members' activities and noticed that HubSpot does not count comments under notes and tasks as logged activity. This makes it challenging to accurately track the team's actions, as follow-up comments on notes and tasks are not being considered. Additionally, we are tracking tickets with no activity in the last 7 days, but the report is inaccurate because comments are not being counted. Team members often update tickets by adding comments to relevant notes or tasks, but since these aren't tracked, the report does not reflect the actual activity. ... Afficher plus

We have identified a significant privacy concern with HubSpot's email logging functionality: Current Situation: All staff members with HubSpot access can view the full content of logged emails. Desired Functionality: We want to log email interactions without exposing the entire content to all users. Ideally, the system would: Record that an email was sent Show basic details like sender, recipient, date, and subject Restrict access to the full email content Privacy Implications: The current setup potentially exposes sensitive or confidential information to staff members who shouldn't have access to it. Business Need: We require the ability to: Track email interactions for customer relationship management Maintain privacy and confidentiality of email contents Control access to sensitive information Potential Solution: Implement a tiered access system where: All authorized users can see that an email interaction occurred Only designated users (e.g., account owners, managers) can view the full email content Impact: If this functionality is not available or cannot be implemented, it represents a significant limitation in HubSpot's ability to handle sensitive business communications securely. We're seeking guidance on whether this level of privacy control is possible within HubSpot, and if not, we'd like to understand any plans to address this critical privacy and security concern in future updates. ... Afficher plus

Hey, at times our team is not using the chrome sales extension and hence their emails do not log   We need your help tracking this! If there were a way I could pull a list of user emails and send out a reminder that would be amazing!   Thanks. ... Afficher plus

I would like to suggest a feature within the chat notifications. Say my employee Brian is assigned a chat. I would also like to receive that notification even though it was not assigned to me. (I am super admin btw) ... Afficher plus

Hi HubSpot Team,   I've encountered a significant design issue in the Workflow, Form,  CTA, Website pages, Chatflows, Survey, Playbooks, Quotes tools that impacts efficiency, especially for users managing multiple accounts.   Currently, when navigating these tools and try to create/edit something, the top header (which typically displays the account name or important navigation information) isn't visible or accessible.   This lack of visibility makes it challenging to quickly identify which account you're working in, increasing the risk of errors and confusion.   As of now, I'm managing more than 15 clients' accounts, so you can imagine how hard it is for me to remember which tab I have for which account. Every time, I need to go back to the main tool page to see the account name.   Here are some examples, I would like to share with you:   Form Creation Page - No header   CTA Creation Page - No header   Quotes Creation Page - No header   Workflow Creation Page - No header     Proposed Solution: I suggest implementing a sticky or persistent header in all tools just like what you provided on index tool.     This header also should remain visible as users scroll through bottom of any tool. It would allow for smoother transitions between tools, reduce account confusion, and provide a more seamless user experience.   Example: Other platforms with multi-account management, like Google Analytics, offer a similar feature, ensuring users always know which account they're working in, regardless of how deep they are in the tool.   Benefit to Users:   Improved clarity on account identity during tasks Reduced risk of errors when working with multiple clients or accounts Enhanced overall user experience and navigation within the HubSpot ecosystem   Thank you for considering this suggestion. I believe this simple tweak could significantly improve the Workflow and Form tool usability for many users.   Best regards, Harshad Patel ... Afficher plus

We need a Tax Rate API so that we can manage the tax rates that can be applied to line items based on our existing sales tax platform. ... Afficher plus

Currently, Hubspot CMS allows developers to choose from a given set of available module field types which already span a large number of usecases. However, with every website/theme project, developers come across multiple occasions where having the ability to create your own custom module field (UI) would be extremely benefitial.  To understand it a bit better, let's start with separating the "UI" of a custom field with its underlying field data type. We've noticed, when developing react modules, that the "fields sidebar" seems to be build up out of react components already.  It should be possible to allow developers to create their own react components that inherit from a base component or in another way are held to a contract and that then can be used as a module field. Quick example use case: the hubspot icon field is only usable if you want to use font awesome. more often than not, a customer wants to have a custom icon set and an intuitive way to "pick" an icon from this set.  if we would have the ability to develop our own icon picker module field UI, we could give content editors this functionality. The possibilities are numerous. A "map" location picker. A custom image picker with image cropping and optimization built in. A selector for data from another business system, better blog post picker, ... For inspiration, I'm looking mostly at the implementation of this idea by Contentful. More details here: https://www.contentful.com/developers/docs/extensibility/field-editors/ ... Afficher plus