Gute Ideen sollten geteilt werden

Create a log file of when support agents mark themselves as away/available.   This would be helpful when trying to test for issues with the bot where it's not assigning chats correctly.   This could be a CSV download link in the team management page or just a list in a modal like where we can see contact property changes. ... Mehr anzeigen

We have a delay in several workflows between a step that creates a contact, which gets pushed to Salesforce.com.  The push takes several seconds, and it must be completed before we execute the next step in the workflow, because the next step depends on the contact existing in Salesforce.com.  The delay works perfect for us, but it des not need to be the minimum 1 minute that you allow.  Would it be possible to enhance the delay so that we can set a delay of seconds instead of minutes? ... Mehr anzeigen

We have moved over to HubSpot to use as our primary CRM.  One big reporting need we have is to show a report which breaks Deal Activities out onto separate lines on the report.  Currently, HubSpot only allows the most recent activity to show on the report.   Our management team likes to see a birds eye view of Deals and their recent activity (could be the last 3 activities).  This would help to show a more complete story of recent Deal activity.     Being able to have a pivot style table would also be very helpful. ... Mehr anzeigen

Connect pop up messages to customer journey in app ... Mehr anzeigen

Now that google is charging for drive storage, I am going to be much more frugal in blocking marketing content from my inbox. If hubspot allowed marketers to create emails that self deleted after x amount of time, it would be an incentive for leads to stay subscribed.    I have to go into my inbox and delete 10 years worth of promotions to prevent myself from running out of free storage space, and I will be unsubscribing from many companies in the process. This ft. would be a solid evolution for the marketing industry.  ... Mehr anzeigen

It would be amazing if there was a way to assign yourself a task limit a day. So if say I assign myself a task limit of let's say 25, when I reach that limit, a notification or a red mark would appear letting me know that you've surpassed the task limit set for yourself. You can still set more task for the day, it won't not let you, but it's a great reminder that maybe I should move it to another day with more availability. I find myself chasing tasks because I "overbook" myself, and it would be a great small addition to the platform. Thanks. ... Mehr anzeigen

How can I connect QuickBooks Desktop with HubSpot? This does not appear to be possible at this time? ... Mehr anzeigen

Create a way to view the next available appointment date/time for multiple Round Robin meeting links from one centralized dashboard (as opposed to having to click into the meeting link for each individual link to see when the next available appointment date/time is for multiple meeting links). This feature would be helpful so that when there is limited appointment availability on one (of multiple) round robin meeting links, more teammates could be added to that specific round robin meeting link to increase the availability of appointments. ... Mehr anzeigen

TL;DR Workflows are being triggered when the trigger is 'Contact was sent Marketing Email, but didn't receive it', but the contact received the email. It was just queued for delivery on the SMTP server.   Details Who does it affect? Workflow administrators, Account coordinators.   What is the goal? We want to maintain the integrity of our client email addresses, so we need a warning when there's a failure.   What value will this add? It will make workflows run less often and will make them simpler because they're not triggered in error.   When the Hubspot SMTP server gets a 250 'Message queued for delivery' status, and then later a 'Delivered' message it can set off the above Workflow enrollement trigger. It gives the impression that an email wasn't delivered, but it was.   Currently the workaround for this is that we wait for an hour and run the check again, but that makes our workflows more complicated and will probably generate a certain amount of confusion for users.   Although it is considered to be a rare occurrence it seems to be triggering the workflow for almost 12% of our emails. That's 51 of 431 emails sent in a day of which only 6 times did the email sending result in failure.   Here are the conditions that need to be added to the workflow to produce this unexpected behaviour: Marketing email activity was sent email name here but didn't receive it.   See the attached Hubspot email logs for the case that generates this issue:           { "events": [ { "appId": 2286, "appName": "Workflow", "attempt": 1, "created": 1618960694692, "emailCampaignGroupId": 82652240, "emailCampaignId": 122218352, "id": "69053178-2dcd-331e-81e5-6e681545302f", "portalId": 5999296, "recipient": "REDACTED", "sentBy": { "created": 1618960669543, "id": "f7a9a119-c7fc-43d0-aad5-3aaaaa7467bf" }, "smtpId": null, "type": "PROCESSED" }, { "appId": 2286, "appName": "Workflow", "attempt": 1, "created": 1618960694692, "emailCampaignGroupId": 82652240, "emailCampaignId": 122218352, "id": "a055d611-14c5-3563-8fa3-9cd27813e83e", "portalId": 5999296, "recipient": "REDACTED", "response": "250 2.0.0 vBJD240044jbzFi01BJD5Y mail accepted for delivery", "sentBy": { "created": 1618960669543, "id": "f7a9a119-c7fc-43d0-aad5-3aaaaa7467bf" }, "smtpId": null, "type": "DELIVERED" }, { "appId": 2286, "appName": "Workflow", "attempt": 1, "created": 1618960689944, "emailCampaignGroupId": 82652240, "emailCampaignId": 122218352, "id": "4bf1dcdc-a308-33c2-a9b8-4b0943b5de20", "portalId": 5999296, "recipient": "REDACTED", "sentBy": { "created": 1618960669543, "id": "f7a9a119-c7fc-43d0-aad5-3aaaaa7467bf" }, "smtpId": null, "type": "PROCESSED" }, { "appId": 2286, "appName": "Workflow", "attempt": 1, "created": 1618960689944, "emailCampaignGroupId": 82652240, "emailCampaignId": 122218352, "id": "50e663f3-f6c7-3fb9-92bf-c14cb5a4a0c3", "portalId": 5999296, "recipient": "REDACTED", "response": "250 2.6.0 <1618960669543.f7a9a119-c7fc-43d0-aad5-3aaaaa7467bf@bf07x.hubspotemail.net> [InternalId=24713241823933, Hostname=AM8PR04MB7377.eurprd04.prod.outlook.com] 68570 bytes in 0.058, 1136.376 KB/sec Queued mail for delivery", "sentBy": { "created": 1618960669543, "id": "f7a9a119-c7fc-43d0-aad5-3aaaaa7467bf" }, "smtpId": null, "type": "DELIVERED" }, { "appId": 2286, "appName": "Workflow", "bcc": [ "REDACTED" ], "cc": [], "created": 1618960669543, "emailCampaignGroupId": 82652240, "emailCampaignId": 122218352, "from": "REDACTED", "id": "f7a9a119-c7fc-43d0-aad5-3aaaaa7467bf", "portalId": 5999296, "recipient": "REDACTED", "replyTo": [ "REDACTED" ], "sentBy": { "created": 1618960669543, "id": "f7a9a119-c7fc-43d0-aad5-3aaaaa7467bf" }, "smtpId": null, "subject": " Nouveau prospect en attente de votre réponse !", "type": "SENT" } ], "hasMore": false, "offset": "Ch8KFgi_z9HTqtXO6qoBENCH8b-co-jU9wEY57bNjI8v" }           ... Mehr anzeigen