Great minds think alike

It would be great if we could add in a customisable Attachments area on the right sidebar of a contact record.    - Posted on behalf of customer  ...read more

The current process for sending HubSpot form conversions for an event, directly into Zoom Webinar, is great. However, it's very limited due to the fact that it can only send First Name, Last Name and Email. If the HubSpot form contains any further required fields, the workflow to add them as a Registrant within Zoom, fails.    Would be great to consider improving this, as this integration would be incredibly smooth and easy for all those using HubSpot and Zoom. The goal is for all marketing activity, including event registration, to sit within HubSpot. This also means that my team are also able to track the success of the marketing campaign for such event better, as it will all be tracked within HubSpot.  ...read more

Hi there, with videos becoming more of a common format, would  we be able to get a timestamp feature for some longer videos - ie: webinars, step-by-step guides, workshop etc? This will allow viewers to pick back up where they left off if they've had to break down watch sessions, or simply skip to a specific section that they are focused on straight away. YouTube already has this feature - might we be able to get it on HubSpot too?  Cheers.    kiN ...read more

Would it be possible to have KB articles displaying with categories via the insert section of an inbox conversation?    We have several systems and KB artilces categories are set up per system, many topics are shared between systems, but having different instructions. For example we have 2 different website systems, and for each of them we have a separate article 'how to create a page'. When I try to attach the KB article into conversation, I can't tell from the drop down menu which article to chose. I can see both, but from this menu I can't tell which one is for which category.   Zendesk has that option and when choosing links to send to th eclient within their ticketing system, you can see clearly article titl eand its category     ...read more

We use automated workflows to create Slack channels to share with customers. I've set up a trigger to create the channel from a Deal but there is curretly no way to influence the Topic or Description that is added in Slack.    It uses the Hubspot name and URL for the Deal, which is not what we'd like since the channel will be shared with the customer. Instead, we'd liek to be able set the description and topic based on other values in the deal.   Hubspot already allows you to set the description when creating a Slack channel from scratch through Hubspot (just not through automation), so I hope this type of enhancement won't be too difficult 🙂 ...read more

Submitting this idea on behalf of a customer.   Currently, HubSpot's Mobile App only supports the viewing of the user's own tasks assigned to them as compared to HubSpot Desktop where teammates can see all tasks (not limited to their own) as long as they are added to the shared queues.   Definitely seems like something that can bring value to team collaboration especially for customer's who are always on the go and relying on their Mobile Apps for task visibility. ...read more

I apologize if this is a duplicate as it would seem to be a pretty common use case.   Our industry is 9-5 Mon - Friday, very few people work on the weekends.   We would like to follow up with customers at 3 business days of non-response on tickets that are "Waiting on Contact". Currently, if a ticket is moved to "Waiting on Contact" on a Friday at 3 pm, and the ticket is delayed for 72 hours, then Monday at 3 pm the contact will get a follow-up email. Where really I would want the email to be sent on Wednesday at 3 pm.   To truly fix the problem, I could create a delay that does not count certain times. In my case it would only count Mon - Fri. But other companies might have different delays that they need?   Alternatively, a checkbox on the settings page could work. Basically, do you want the workflow to execute AND the delays to only run during these XYZ times? ...read more

There should be a way to track calls from Google ads, since it can be a conversion. To trace the call to the customer and the revenue would help figure out the revenue figures. ...read more

For records customization, change the default view inside of a record depending on the value of a property.   For example, if you select a specific value for the industry property in a company record, you can specify what properties are shown on the left-hand side inside of that record.  ...read more