Great minds think alike

It would save a lot of time if there were a re-order function ascending/descending for property values. Say I have a selection property with many options, it takes forever to re-order them after I add new options. For example, we have an associate drop-down property with the name of 100+ associates. If I add a new associate, it is appended to the bottom and I have to manually re-order the list prior to saving. ...read more

I have noticed when you pull in multiple columns in the drag and drop editor and sit them next to each other each column vertical aligns the content in them with no way to override this. I noticed that sometimes you can control alignment left/right and center. But verticle aligning would be something I would expect to edit in any drag and drop builder.  ...read more

When I set required properties for creating new deals for agents, these also become required in creating a deal in workflows. However, in a workflow we don't know what the value of these properties are yet since this is a prospect. Properties like a client number and link to personal account aren't know yet in the MQL, but must be filled in by the agents whenever they create a deal in teh SQL stage. Now HubSpot advises me to uncheck all the required properties in the Pipeline setting and inform my agents which properties are required manually. We chose HubSpot for automation improvements, we can't flags it as such at the moment.   This functionality was split before, so put it back please. This HubSpot article explains how this setting was coded before. ...read more

Hi,   For security reasons I need to find who is deleting contacts in our base. Once is not possible define in users configuration who can or can't delete contacts. The only configuration that exists is if the user can edit or not, and I would like some users could be able to edit, however never delete.   Would be great to have some configuration to don't allow to delete or be able to see who deleted the contact.   Thank you ...read more

Would it be great if we can compose an email, all texts body, and send it to the FAX number registered to the given contact?  I'm dealing with the Japan market and some clients prefer FAX message instead of emails.  I guess the FAX machine is just next to the client's desk/workstation/operating chair and the client would like to get the message instantly (paper coming out of the FAX machine).  No need for the client to sit down, to check his/her email on a PC/tablet/smartphone.  Would it be possible to connect email to FAX number? ...read more

To start off, it would be great if live chat chatflows (as distinguished from chat bot chatflows) had their own "Details" dashboard. Or at the very least, some way to count the number of conversations that are initiated with them, regardless of whether the responding agent creates a ticket for them.   In lieu of that, it would be great if the "Conversation website URL" activity filter had the option for "contains" instead of just "contains exactly". Between consistent URL paths and UTM tags, this would make it easier to understand the ratio of high-quality to low-quality conversations our customer engagement team has to field. ...read more

As an organization with multiple lines of support and customer interaction, we definitely need a way to view and require certain ticket entry fields based on the selected Pipeline as we work with customers.    The way it works now requires all possible ticket fields be available and none can be required because they are not required for all pipelines. We moved our ticket system from FreshDesk which did have conditional fields for new tickets. ...read more

Creat a folder view of Sequences.  When I click Sequences, I get a random list of all of our Sequences.  It would nice to sort by folder. ...read more

There is an option for email reports to run "First" and "15th" of the month, which really give me either no info or half the info for the month. I want to see the report from the end of the month, so that I don't have to go in an edit everything to get the reports.  ...read more