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It would be great to have the capability to post Twitter polls, TikToks, Instagram stories, and YouTube shorts directly from Hubspot.  ... Exibir mais

An API endpoint that allows developers to retrieve a HubSpot account's product and tier information, such as CMS enterprise, pro, starter, or free. By having access to this data, we could can create customized experiences within our apps, tailoring certain features based on the specific plan the user is on. ... Exibir mais

There are some features/tools/capabilities within Hubspot that we do not use as a result of SOP's or necessary process within our ERP. There are others that we simply do not use for no real reason other than they aren't necessary for our business. To avoid confusion among our users and to simplify, it would be beneficial to be able to turn these features off in the menu/navigation.    For example, we do not use the Quoting capability because we create quotes in our ERP system so if/when they are approved/accepted, that quote can simply but associated to a PO and all the qty's, products, services, etc... are already there for order entry.   However, having the feature visible to our sales team causes confusion as to where they should create the quote.    Another feature that we are not currently using is Forecast. Our forecasting process is a little more complicated and detailed than what Hubspot's forecast feature offers so we do that externally.    In short, would be nice to be to remove certain tools/features from the menu/navigation to avoid confusion, declutter, and simplify. ... Exibir mais

I have a "time between" calculated property. In my case, it gives a calculation of years, but it can be days, months, etc. I then want to be able to copy that value into a Single line text property. - When I use the "copy property" workflow action it comes up in milliseconds instead of the literal value displayed in the calculation property. So instead of "3 years" I get "83376000000".  - When I use the "set property" workflow action the value defaults to days. So instead of "3 years" I get "965 days".   I think it would be best if the actual display value copies over rather than the millisecond or day values. ... Exibir mais

Currently, HubSpot does not support redirects on meetings.hubspot.com URLS. HubSpot will serve an error if a redirect is attempted, and support has confirmed that this is not currently supported.    There are many use cases in which a redirect would be useful: - An employee leaves and their calendar should be redirected to another - An employee's name changes - The organization decides to move to a different calendar service   I can't currently think of any possible workaround for this, either, which is even more troubling.   In our case, we have hundreds of emails across dozens of sequences in Outreach that will all need to be changed by hand since the URLs cannot be redirected.  ... Exibir mais

HubSpot only enables payment functionality for US companies.    I would like to be able to create an order/invoice from a quote with manual payments.   Payments would be managed offline and acknowledged in HubSpot.   We are also missing the subscription functionality that would enable tracking of subscription start and end dates. ... Exibir mais

Currently, HubSpot only allows you to curate list(s) at the Contact and/or Company Object.   Yes, you can utilize "Deal Level" Objects in your filtering when building a list, but the info/columns that you can view are only at the Contact and/or Company Object in which it was curated.   Can Hubspot build the ability to curate list(s) at all the Contact, Company, and DEAL Object(s)? ... Exibir mais

I'm aware of this idea existing and its status, but would like to refocus the discussion as the original idea's OP doesn't provide a lot of context.    Short description of the problem: Hubspot Service Hub needs more SLA metrics to make it a viable solution for professional customer support teams.   I've recently been running a project migrating from Zendesk to Hubspot Service Hub, where SLA metrics were a huge topic.    Despite the migration solving a lot of other issues, this remains a part where the client is hamstringed to this day: the lack of SLA metrics like Next Reply Time, Agent Work Time, Requester Wait time and Time until next breach (based on which other SLA metrics will breach first). Zendesk has these SLA metrics nailed quite well, and this article neatly visualizes what each of those metrics does.    Why do they need these metrics? They're not just used for reporting. The Next Reply Time metric is the core metric used to prioritize which tickets agents need to work on throughout the day. They sort their tickets based on which ticket will first breach this NRT or the AWT. So we've done our best to recreate them in Hubspot. I've used Operations Hub to, what feels like, bend time and space itself to build a workflow that calculates the Next Reply Time, but instead of a duration, I have it as a Due Date. It's workable but not ideal.   Why should Hubspot prioritize this? This project was for a Support team that were real power users of their support software, with well thought-out processes that they were constantly revising and optimizing. In short, they're the kind of team I think Hubspot would see as an ideal user of Service Hub. That they see the lacking of these metrics as a big problem should be a clear sign that this needs a solution to make Service Hub a viable competitor of the likes of Zendesk.   Aren't there any workarounds? Trying to get a near-realtime AWT has me doing more complex wizardry. I get close, but I cannot get this calculated near-real time. I think the core of the issue is that Hubspot doesn't keep a running timer, to show the difference between a datetime property and 'now'. Even if these SLA metrics weren't supported natively, if it could somehow do that, I could probably build them through Ops Hub.  ... Exibir mais

Bonjour   Nous avons personnalisé dans HUBSPOT, les informations devant s'afficher dans la parties Ventes -> transations pour chaque transactions.   Cette personnalisation n'est pas appliquée sur la représentation des transactions sur l'application mobile.   Nous souhaiterions que les cartes d'information sur l'application mobile puissent être personnalisées également.   Merci Cordialement ... Exibir mais