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I've seen numerous issues where HubSpot users are having issues with the "Send submission email notifications to owner."   When a user fills out this form and becomes a contact, they may not have a contact owner. In many cases, there are a number actions that take place in order to set a contact owner after a form submission. For example, a form submission may store data that puts a contact in a list, which enrolls them in a workflow, which sets the contact owner property.   This is an issue because this setting looks for a contact owner immediately. In many cases, this is before a contact owner can be set, and so emails are not sent. I'm suggesting a brief delay to the "Send submission email notifications to owner" that checks for contact owner after 5 - 10 minutes or so to send them email, rather than immediately. This would give the contact time to have a contact owner assigned in many cases, and improve the experience for our customers. ... Afficher plus

Hi Hubspot, It would be very helpfull to be able to search deleted contacts in the Restore Contacts page. Could it be implemented rapidly? Thanks Pablo ... Afficher plus

We need a way to access the Hubspot User Permissions by API or Webhook.  This info would be sync with other internal systems, but making Hubspot the owner of that information - quite similar to what is available at Salesforce Roles.  ... Afficher plus

I want to create notifications to our team (which get pulled into a slack channel) when support tickets go unresponded to for an hour, two hours, etc. However, there is no way to trigger a workflow based on, for eg, "Last customer reply date", or "Last contacted date" on an hourly bases. Itwill only calculate by days.  ... Afficher plus

A link to the Customer Satisfaction Survey which I can copy and send directly to customer to also fill out  ... Afficher plus

Hi, it would be great if organizations had the option to lock or password protect certain property fields and reports from certain users. Not all of our employees need to have access to certain property fields that are automatically populated. It requires very few eyes. So creating a group of property fields and then selecting wich users are able to search and view them would be very helpful and more secure.      ... Afficher plus

Much like any other Instagram scheduling tool, we need a way to visually plan the grid.   Instagram is a very visual platform and each post is perfectly planned to create a curated feed that looks 'good on the grid'.   Currently you can only schedule posts and there is no way to view a preview of what the grid will look like based on what is scheduled so far. ... Afficher plus

I recently realized when you turn on GDPR functionality for documents in HubSpot it applies your whole portal default GDPR privacy & consent settings to the document. There's no document-level customization (or even customization for the documents tool a whole). It's just a toggle switch for "on/off" and very little information about where it even pulls the settings from (it's your portal default btw under privacy and consent).    We have multiple users sending documents for a variety of reasons and they do not all relate to one default subscription type. The user should be able to select the subscription type that best applies to that specific document and situation.    If anything, since it's a sales tool, the default should be 1:1 sales email opt in not marketing email opt in. But ideally, we'd be able to customize the subscription type and the privacy and consent text on the document level or set a default for the tool per portal.  ... Afficher plus

Hi,   I noticed there are a few separate requests for folders in separate areas of Hubspot, but couldn't find a more general idea like this, so I figured, let's create something new. Sorry it's not as specific, but I feel like in practice, this could all be 1 big improvement epic.   As a marketing and admin user, I'd like folder functionality to:   A) work the same across Emails, Landing pages, Workflows, Contact Lists and anything else where there's more than one of it.    Currently, I can create subfolders for emails, but not for landing pages. This is tedious, as our projects are usually divided and organized across more than one axle. For example:   Events/Event 1 Events/Event 2   Or even deeper:   Evergreen Campaigns/Evergreen 1/Landing Pages Evergreen Campaigns/Evergreen 1/Confirmation Pages   etc.   B) make the folders actually behave like folders in a file system (like Finder or Windows Explorer).   For example with emails: right now, I can create folders til I'm blue in the face, but the default view is always the root list of everything, no matter where these emails are actually stored. I have to click Folders, then navigate to the folder the email(s) I'm working on is/are in, every time the emails list loads.   This last bit is crucial and really annoying for general workflow speed. I experienced these two annoying things today: I'm working on some changes for a set of campaign emails that a campaign manager gave me. So I go to the folder I sorted them in, open an email to edit it, save it, but then there's only the back to all emails dashboard button, which takes me back to the List view with all emails unsorted. I have to go back to Folders and navigate back to the folder I was in if I want to work on other emails in the same folder.  I needed to clone an email 10 times, within the context of a single campaign. But clicking Clone on an email A) opens the new cloned email straight away, forcing me to go back to the folder via that long route, and B) places the cloned email in the root (!) rather than in the same folder that the original was in.    To summarize: for daily operation I'd love it if there was a unified folder system across all assets, that behaves more like you'd expect from a folder system: easily copy/paste files merge list/folder views into one, with folders above unsorted files drag/drop items into folders to move them folders within folders navigate back to the folder you were in after editing a file, rather than back to the root   For example, see Eloqua's folder structure. The same unified interface for folders and templates across all assets, and works like you'd expect. ... Afficher plus