Great minds think alike

I need to search for which emails use a specific property in personalization tokens (Ex: Company: Name.) There is not an easy way to do this today without manual review. One place I expected to find it was under the Properties Editor "Used In" tab. But I only see Forms, Lists, and Workflow categories there. Used-In views through out Hubspot are a very useful way for us to keep up with our complex array of... uses. (Perhaps web page personalization token use is another category.) ...read more

Submitted forms only show up on client contact pages, not on company contact pages. It would be A M A Z I N G to add filled out forms to company contact pages, and have one cohesive place for information.  I work with a digital marketing agency, my fellow designers sometimes need access to forms but have to search several different client contacts for it.  ...read more

With other CRMs I have used you can log all day Meetings or Multi-Day Meetings.  This would be a helpful feature.  For example, if you are attending a two day Conference you are currently required to enter this information twice.  Eight hours one day and Eight hours the next.  You also need to edit the synced Google Calendar entry...You can either edit the first entry to occupy two days or have a second created in HubSpot.  This would save time.   ...read more

Hi all,    I was pleased to see that we can now see post previews in the social media planner tool in Hubspot. This means that I am now shifting from our current planner to the one Hubspot has built-in. One thing is preventing me to completely make the transition, namely:  Being able to change the link preview image on Facebook social media posts.    As of right now, I am able to do this with LinkedIn, but not Facebook. Jamaine, who has been so kind as to help me with this issue stated the following:    "I believe Facebook pulls only from the HTML of the page you link to look for the image linked in the "og:image:" syntax, but you cannot select a new image when posting through our tools without editing that content, I'm afraid."   You have probably guessed my suggestion by now: Add a feature that allows me to edit a link image in a Facebook post. What do you guys think? 🙂  ...read more

Posting on behalf of a customer who's goal is to tag images posts through the social media tool in HubSpot with products from their Facebook store. The customer was looking to do this for both Facebook and Instagram posts.  ...read more

Would love to see scoring properties updated to include cumulative point based options.    The use case I would like to test at my company involves keeping a cumulative scoring record for how often a contact visits pages for specific brands we sell (we have more than a hundred brands so finding out which brands a contact browses most would be very helpful). In order for that to work, I would need it to count each time they visit one of those URLs.   Additionally, if there where a way to reduce points over time (you could currently set a negative point for something like "no activity in X amount of days", but if I understand correctly that will only work once) so that a contact's score could gradually decline over time to show that their interest has likely gone down. ...read more

I would like to be able to remove a specific value from a multiselect property with a bulk update without clearing the property completely. For every event and campaign we create, we mark the participants involved in our hubspot CRM in a multiselect property. I add values via a workflow. But in order to remove a value I have to do it manually to all contacts. If I go to a list and check them all and edit that property it will erase all previous values and add the new value. If I do via a workflow, I can only append, overwrite or clear the property. Not clear a specific value. ...read more

Hello!  I actually wanted to speed up my workflow on user behavior analysis and realized this is not available yet. Hoping that this idea gets picked up by the product team - but being able to export Activity Feeds from Contact Lists into an excel spreadsheet would be HUGE!  Seeing that I can create a contact list based on LP conversions from UTM campaigns or even dedicated sources - it would be nice to have an excel sheet that contains all "email names" versus total email clicks property - same with which website pages that were visited overall. Trying to identify which actions/activities were conducted BEFORE PURCHASE and sometimes even AFTER PURCHASE. In other words - finding answers such as "Hey, people who came from our Facebook post during this campaign typically converted on _____ email and visited our how-to page 10x more often than people who clicked on Twitter" - these are the answers we're looking for. Adding personalization to assist conversions while monitoring the attribution process!  It can be quite granular - but these insights can vastly alter marketing strategies and efforts in accordance to user behavior.  Even measuring data that is time-based - "it takes about 14 digital marketing touchpoints within one week after becoming a lead to garner a purchase within the Instagram segment". These insights could be ground-breaking. I'm conducting this now - but in a very manual format - where I have the email list, then I click on each individual contact, scroll through their activity feed, and calculate that data in a separate spreadsheet - column for email name (opens and clicks), website pages visited + dates, forms & ctas clicked, prior to purchase behavior.  It's very time-consuming to analyze qualitative data in this way. 😥💔 However, the insights afterwards are spectacular - and it was great to revamp our strategy and monitor results afterwards. 😍 With an excel spreadsheet of exported activity feed per contact list, I could easily make filters & formulas to speed this process up! So many others can obtain profitable insights as well with this! A Data Game-Changer in my opinion! 🤓💪 ...read more

Dear HubSpot team,    We would like to change the language of the away message that is displayed when no agent is available for chat.  Right now you can only change it for all chatflows.    However, as we have multilingual websites and different chatflows, it would be a great advantage to adjust this message by language.      Hope you will implement this soon.    Cheers Jacob   ...read more