Problem: Templates/messaging take time and resource to craft, test and refine. Ideally, leaders should be able to make successful Conversations > Templates available to all team members without worrying about someone making edits to tried and tested formulas. Currently, if templates are edited without permission, there's no way to restore them to their previous form. There's also no option in HS to disable someone's ability to edit them in the first place. Suggested solutions: Save the version history of templates created and saved to Conversations > Templates. Allow admin users to restore previous versions if edits were made without permission. Or, add the option to set Edit Permissions on templates/folders in Conversations > Templates.
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