Great minds think alike

I got very excited when i saw this in BETA but now feel like the day is ruined. HS support inform me that this can only be used when creating new records.   I want to use it on all records, mostly existing ones.   I set up all the logic and properties when someone clicked a specific Key Sector, for example, construction. Then a secondary field opens with the list of secondary construction sectors for them to update.    Please tell me support have got it wrong and I'm just missing something - otherwise I cant see the point of this? ...read more

I noticed that there is currently no possibilty of only showing the agent first name as sender line for outgoing support e-mails in the conversation inbox.   For brands such as ours with a more personalised approach this seems like a very useful feature that is currently missing.    We communicate with our customers on a first name basis and we do not wish to share employee last names with customers. But we also don't want go the impersonal route of only using the company name as the sender.     ...read more

I want to be able to change timeframe all in once for all reports. I don't want to clone dashboard for several timeframe. I would like to create one dashboard where I am able to change timeframe for all reports all in once  ...read more

I would like a mechanism to turn call recording off based on a Contacts market. Essentially, if a Contact Record's market happens to be in a two party consent state I want to toggle Call Recording off.  I know HubSpot will turn off call recording if the area code for the phone number happens to be in a two party consent state, but considering people tend to hold onto their cell phone numers for life and with hybrid/remote work taking off there many one party consent state transplants to two party consent states.   We make a lot of outbound calls to our inbound leads and want to make it easier for us to automatically toggle off call recording based on the rules we establish. ...read more

Would be great to be able to exclude specific campaigns from the attribution reporting in the ad tool.   We have a brand campaign running in the US and leads who converted from that campaign shouldn't really be attributed to Google Ads, therefore the report on our ads success is note 100% accurate. ...read more

When using multiple pipelines in HubSpot, it would be great if the pipeline selection was saved using individal views with specific filters. When you select a pipeline, open a Deal and return to Deals, you enter the account's default pipeline and not the previously selected one. ...read more

I would like to see HubSpot offer Green Hosting Services which are powered and certified by renewable energy sources.   According to https://www.thegreenwebfoundation.org/green-web-check/ my domain is not green-certified and is using existing non-renewable electricity via Cloudflare servers.   Green certification would complement any business ESG sustainability initiatives. ...read more

In a contact's property history, Last Modified Date is being combined with Time last seen and/or other web analytics values. It's inaccurate to combine these because it appears that the contact has been Modified when in reality, only their page view, website activity, etc. has been modified. These should be separately updated based on either contact-object updates or web analytics updates, not both because it doesn't allow the Hubspot user to accurately assess/filter database changes.   Here's a screenshot that shows Property history and how the analytics values and contact modified date are all the same: 2:58PM, but Last modified date shouldn't be connected to web visits/activity. Property history - analytics values and contact modified date are all the same   ...read more

My organization has literally thousands of repeat customers whose orders are virtually identical each time. With our old CRM, we could copy an older order ticket and simply update the newest information into the relevant fields.   Our resident Hubspot expert (who worked with a third party to get it set up last year) doesn't believe there's a way to copy a Hubspot ticket in the same manner. Being able to do so would save a tremendous amount of time, however. Even if each new ticket takes two minutes to fill out, some team members are creating dozens a day and it adds up. ...read more