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LeoOliveira · ‎nov. 10, 2022

Is there a default property value in hubspot that validates the phone numbers? Or is there a way to pull this in a custom contact property, for example: "Phone Number Status: Callable"? I think this can be useful to filter out the uncallable contacts from a text message campaign, so we can make sure we're not sending out too many text messages to invalid phone numbers. We also want to make sure to filter uncallable phone numbers for our sales team.

CHawkins · ‎nov. 10, 2022

I would be helpful to have "and" and "or" statement options within the Analytics Reporting Tool. Although these can be done in custom reports, that only report by contacts, not total page views, and therefore undervalues the report. Below are some sample use cases: utm_campaign contains 2022_ad OR 2023_ad utm_source = google or adwords AND utm_medium = cpc

SHawke · ‎nov. 9, 2022

I would like to be able to remove a team from the forecast. We have a BDR team, that doesn't have a forecast and would like to remove them from the Forecast. As well as I would like to be able to have a deactivated users info still show up in the forecast.

BSuire · ‎nov. 9, 2022

It would be much nicer to work on Hubspot if it was possible to visually customize the feed of deal activities. Each type of activity could have its color. Thus, it could be easier to visualize much more quickly the inofrmation needed. This could be inspired by what Monday does for example. Hubsput membership would be greatly increased. Thank you. Benjamin

ChristineAnn · ‎nov. 8, 2022

It would be great if Chatflows and Bots could be targeted based on User Type, in addition to the visitor simply being known or unknown. Having this ability would allow our team to tailor our Chatflows to best serve our various groups of users, as they contact our support team for very different reasons. This would help us provide a much better customer experience since we wouldn't have to ask them to tell us what type of customer they are. This is information we already have available in Hubspot and it would be super helpful to utilize it to improve our chat experience.

ClaireNZ · ‎nov. 7, 2022

We would like to be able to set timezone specific SLA's for inboxes that are managed by teams working in different timezones. For example, our New Zealand support channel needs New Zealand timezone however our USA and UK teams manage their own inboxes and need SLA's specific to their timezone.

Lauren_Elizabet · ‎nov. 7, 2022

Use case: When creating emails, I'd like to be able to create modules of text or buttons within the email that will only be visible to specific customers according to entries on their properties. This can be a specific upgrade CTA only for users registered as Free, to specific product features for users who upgraded before a specific date (plus many more). Currently, there are smart rules, but this does not serve to hide or display based specifically on property values. A workaround to have an active list that is responsive to a property value also does not hide or display modules as needed.

LeonardoDVinci · ‎nov. 6, 2022

Duplicates app or Native duplicate tool is currently limited to super admins or users which have permission to access all contacts and companies. We need this to be flexible to the user's permission set, to allow them to de-dupe contacts that they own or have access to without compromising the contacts they do not have access to.

SSiker · ‎nov. 4, 2022

The proposed feature is a way of setting a maximum number of emails sent per hour and/or per day out from a singular marketing email with one list. A big component of our marketing initiatives is to drive phone calls from our residential customers. When we send a bulk email entirely at a set time this can result in very long hold times for customers and an overwhelming call volume in our call center. I've done some searching online and haven't found much in the way of a work around with this other than segmenting lists more before the scheduling process. This seems like a basic feature that many companies would benefit from.

JoeBenson · ‎nov. 3, 2022

If a user has a payment plan subscription, e.g. $50/mo for 6 mo, and their payment fails at some point, currently only one automated email is sent. We want to send several reminder emails before canceling their subscription. We can send the emails using a subscription workflow, but there's no way to include the "update payment method" link in those emails. So there's no call to action. The user would need to look back in their inbox for the automated payment failed email from Hubspot and click that link. Or reply to the email and ask us to send them the link. Additionally, the update payment link should be *viewable* by Hubspot users. I should be able to see it, copy and paste it into a text message or an email or anywhere else. Right now I can only request Hubspot to send it directly to the user.

Les grands esprits se rencontrent

Create a default Hubspot property for phone number validation

Filter Analytics Reporting with "and" and "or" statements

Forecast

Feed transaction activities more visual

Segment/Target Chatflows by User Type

I'd like to set timezone specific SLA's across our business

Create conditional display modules for boxes to hide and display content according to user property

Make duplicates / de-duplicate tool accessible regardless of permission

Email Throttle To Help Mitigate Call Volume

Add "Update payment method" link as a token in emails in subscription workflows

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