Currently it is only possible to discover where an original request was directed to by drilling into the ticket, then into the associated conversation. It is not possible to filter tickets by the channel, nor is it possible to filter conversations by the channel. This seems like a huge omission. Please fix! By way of explanation, we have multiple email addresses monitored through Hubspot, and these take the recommended route of automatic ticket creation, via a ticket pipeline. I investigated this fully, with Hubspot support requests and apparently it is not even possible to set the channel information in the ticket via an automation. So we cannot list all the tickets or conversations associated with a particular channel at all. Full stop.
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