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With HubSpot increasingly at the center of our tech stack, it's often necessary to create mappings from one system to another. For example, we have service teams and our invoiced revenue in Quickbooks is attributed to that service team. However, in QBO, that's a really string of characters. Current integration mappings don't work for many use cases.   While this could be done through Workflows, the immediacy of calculated properties makes them a superior solution here.   I'd love a "switch" or "case" function for calculated properties. This would make the calculation a lot easier to read and maintain compared to a long nested IF statement. If I need to create a calculated property for "Quickbooks Class" based on our "Assigned Service Team" property, I'd love to have the Quickbooks Class property be a calculated property, simlar to something like: ---- Switch (     [assigned_service_team],     {'west_region','A34567890'},     {'east_region','B987654323'},     {'north_central_region','C8625638397'},     {default,'00000000000'} )   I'm not suggesting this be the exact implementation, but this would save me a ton of time for many use cases that involve mapping HubSpot property values over to other systems. This is especially valuable for established portals where you can't just change the internal property value to match the receiving system's needs.   Possible use cases: * HubSpot object ID to a different object id * Pipeline or stage ID values to a project management system * company IDs to QBO company IDs * Product Names to Wordpress product IDs   An alternative approach to this may be to create a HubDB Lookup function. Again, just off the top of my head, something like: ----- HubDBLookup([assigned_service_team], TableID, LookupColumnName,ReturnColumnName,DefaultValue) So, in this case I would look up my assigned service team in the HubDB table with the ID I pass in. I'd search for that value in the LookupColumnName column and set my new property value to the value in the ReturnColumnName. And optionally, I could specify a default value if nothing is found.   Either one of these solutions would be incredibly beneficial for us. ... Exibir mais

In regard to the task line, it would be useful to be able to increase the vertical size of each task bar, so that more information (i.e. in notes) can be seen per task. ... Exibir mais

Missing a feature after a change in filtering contact lists:   When adding the association contacts>company you will see a column without the company ID in the title - however when sorting the column it will still sort by the internal ID and not by the name of the company.   I really hope it will be possible (again!) to add associated companies property to a contact list as a text based field - so it can filter alphabetically = faster and better overview. ... Exibir mais

It should be possible to convert a form made in the legacy editor to the new editor, so you avoid the hassle of creating a new one and switching out all the places it's used. ... Exibir mais

With the popularity (and usefulness) of X continuing to decline, and more and more people transitioning their accounts over to either BlueSky or Threads, it would be useful to have the option to integrate BlueSky accounts into HubSpot's social media dashboard. ... Exibir mais

Issue :  A user without the Hub Service can see the 5 first snippets created in the account   Proposition :  Allow more snippets : at least all the ones created by their team Allow to choose a certain number of snippets to be seen and the selection will be different by team   Why ? We understand the ones without a Service Hub cannot create snippets but they could at least see the existing ones created by their team The account can be used by several teams so the 5 first are not useful for every team. Maybe one team has the 5 they want but all the other team as none of the ones useful for them. Thanks in advance !  ... Exibir mais

When users click "Next" on a multi-step form, they are not moved back to the top of the form/page. E.g. they are on a step with many fields so they have scrolled down to complete it — upon clicking "Next", they are taken to the bottom of the next step and must scroll back to the top.   Because of this, fields can be easily missed. I believe users would expect to land at the top of every new section, regardless of the number of fields.   This happens on both standalone and embedded forms. It is particularly an issue on forms where multiple steps in a row have enough fields to require the user to scroll down the page. The issue impacts users with lower resolution screens the most as they naturally have to scroll more and sooner. ... Exibir mais

Hello, Hubspot Community! I would like to share one ideia about Automatic distribution of tickets by quantity. For example, our team have a goal to solved 120 tickets per day. But that's the limit per person. We Would like somehow to have to setting how much tickets each member of our team could do it during the day. It would be very great if these tickets could be distributed as more customer messages come in.   Round Robin is an app example that do it in a good way: https://app.roundrobin-assignment.com/ Thanks! ... Exibir mais

It would be very helpful to create a manual for migration for existing customers who are currently on the conversations inbox + tickets, and who would like to move to the Help Desk environment next year.   Just a few questions which we would like answers to: how should we update workflows? how should we update APIs? how should we update reports? how would this migration / moving go overall? what other affect should we expect? ... Exibir mais