Great minds think alike

There is no way to set up an automated message based on a ticket being created that pushes to the help desk system. Ideally, when a new ticket comes in for example on a Saturday or Sunday, the customer will receive an automated email from us. Howwever, there is no way to set this up in Hubspot based on 'Weekends' only.  ...read more

We should be able to view the user profile picture in reports similar to how it shows in the user property field types.    That is something that can be done via custom work in salesforce. we'd also like to have that visible in hubspot reports. ...read more

Have an option to select which value, internal or external, to copy when copying a dropdown property via workflow.   When a dropdown select property is copied to a [text] property, the internal value is copied. Some cases this is ideal. For others, it would be helpful if the external value copied instead. ...read more

One of the main frustrations we've been facing with using Marketing events object in HubSpot is that we can't export data from this object. It's great that we can easily sort and filter the info, but it’s disappointing how tough it is to pull that data out of HubSpot for other uses.   It would also be really helpful if we could link contacts or companies to these events.    At the moment, the only option seems to be upgrading to Enterprise to build a custom object that handles all this. While that might work out well for HubSpot, it’s not the most practical solution for smaller businesses like ours. ...read more

Hi all!   I need to create a file storage location or similar that enable me apply filters based in business criteria and download contracts. ...read more

We need to be able to create folders within inboxes that aren't just "create view." Our users should be able to move items into an applicable folder, for example a client folder, without having to set filters and create a complicated workaround,  ...read more

Currently, if you enable SSO for the Customer Portal, you lose ability for users to register and use HubSpot authentication. Our application's users are sent to the Customer Portal using JWT for SSO. The technical resources at our customer sites, who do not have access to our application, need to access their tickets too. Having both SSO and HubSpot authentication together in the Customer Portal would be ideal to support both users and non-users.   This feature was available in FreshDesk, we are currently migrating away from that environment. It is available for me as a HubSpot user, I can sign in with my Hubspot user account or use Microsoft. ...read more

I believe a good idea is to also have a bulk delete option within the restore tab bin. While I understand people go in to restore deleted contacts at times, I also feel there should be a bulk delete option included so you don't have to delete contatcs one by one if there are thousands in there. It will save time.  ...read more

If we are creating multiple campaigns for different events under campaign section and then realize that only 1 campaign i.e Events 2024 or PR 2024 can be made and all the events and PRs campaign can be added in these respective campaigns. it will help us to understand the overall campaign result from total events we did and PRs or other brand awareness, lead gen campaign we did. ...read more