Great minds think alike

When you assign a Task (or several tasks en masse) from one Queue to another, the list of Queues displayed doesn't appear in alphabetical order - it seems a bit random.    It would be easier for users if the values were sorted in A-Z order. I think this happens in a few other places too...   A small thing, but would be useful to fix, since my clients have many Queues in use!   Thanks in advance. ...read more

Who/What This integration would help support teams and social teams from having to intercommunicate to get back to inbounds in DMs. This would give our teams more time to focus on the actual duties of their roles rather than the communication around who needs what from whom. ------------ Goal/examples Many clients are more comfortable reaching out on social channels these days (as opposed to all support requests being via email or telephone).    The ability to integrate all DMs into our support inbox so that we can track user support requests, feature requests, etc. would be a big help.    As of now, we have to create a fake ticket to incorporate it into our support ticket tracking. Would like it if every inbound (even from socials) was trackable in the support inbox. ...read more

Hi team, when we put a client from on hold to deal lost. It asks for a reason but we'd like a dropdown of multiple reasons and sales have to select the bucket. Wondering if it is possible to enable a dropdown list with specific options instead of my team entering a reason manually?  ...read more

We take payments exclusively via HS payments. Some users who purchase larger packages need to pay 50% down, and then 50% when the work starts.  However, we cannot include HS payments on this kind of quote.  ...read more

Currently is not possibile to edit the Knowledge base template. The correct markup schema is missing and it's needed to drive seo traffic to the knowledgebase pages.   https://developers.google.com/search/docs/appearance/structured-data/faqpage ...read more

It would be more effecient to view deals as a list on the mobile app. ...read more

So on Dec 19th, test accounts had limits put onto them which limits them to 25 webpages and 1 blog.   A test account is meant to be a place to test various templates and functionalities, so this limitation puts a massive restraint on my development work.   For example, I'm currently building a site for a client who is going to have 2 blogs, each slightly different from each other, so they have to be separate templates. I can no longer test them next to each other, but rather I will have to create yet another dev account in order to just preview the 2nd blog.   People have suggested using sandbox accounts, but of course, sandbox accounts are: 1. Limited to enterprise accounts 2. Binded to 1 specific account, so I can't really use client A's account to do client B's dev work ...read more

As a user, I want to be able to create a temporary meeting link e.g. for a convention that is only bookable for a short period of time e.g days of the convention.   While I am using this temporary link, I want to be able to block all of my other meeting links so that no new meetings can be booked. This would allow me exclusivley having meetings from this one link e.g. 1:1 at the convention. Currently, it is not possible to do this because if you exclude some days in the scheduling settings, all of these days will be blocked in future weeks. ...read more

Snippets is great but a little difficult to navigate when viewing it in the list mode.  - I'd really like the facility to move them up and down in the list. - and see the folders in the list.   A lot of people do not like to use the hashtags so being able to sort the list is particularly important.   That way those snippets used by the whole  team can appear at the top and others indivudal at the bottom.     ...read more