Great minds think alike

As a CEO/Owner, when I am reviewing the progress of my team in the academy, I want a more convenient way of monitoring the progress of my team in the academy so I can better support and realize success with them. I wish for a report in a course, %progress list format as an alternative to the tooltip-labelled progress circles. It would also be nice if this can be downloadable. Would asking for traffic analytics be asking too much? 😉 Should this be a separate idea? ...read more

Hi All! As a lurker in the Academy, when I come across a stand alone lesson, I want to find out which course if any that lesson belongs to so that I can explore further the lesson topic. Lesson (content) linking to a course (pillar) Perhaps an additional link in the resources indicating which course(s) a lesson belongs. ...read more

Hello Hubspot, I'd like to submit a feature idea for your consideration: a content link library.   Our marketing team maintains an Excel spreadsheet cataloguing all of the frequently used urls. These can be links to landing pages, pdfs, videos, social media profiles, etc.   We use these links across multiple channels. When a link changes (i.e. a video gets taken down) it can be difficult to find and correct all the outdated links.   If you made a content link library, it could track all the places that particular link is being used across all Hubspot channels. Then, if you update the link within the Content Link Library, it would update everywhere.   If that's not possible, if it could at least identify and flag all the link locations, that would be a big step. I imagine this functioning similarly to the Properties. You can see all the places a Property is being used, and if you update the Property, it updates everywhere.   Food for thought. I'm happy to answer any questions you may have.   Kind regards, Joylyn Ortiz Marketing Manager FlowMSP ...read more

Hi there,   I was wondering if there's a way to resize the HubSpot chat function? From what I can see there's no way for me to shrink or increase the size of the chat widget.   Can be pretty inconvenient if you want to resize the widget to the size of your choosing. ...read more

Goal: We would like to set the associated contact of a conversation to "Spam/Unqualified" as soon as the conversation has been marked as spam.   Desired function: "Marked as Spam" should be available as a trigger in conversation based workflows.   Why is this important: This way we can ensure that we can clean up our CRM quickly and easily and delete spam contacts easily.   Add. Infos: A ticket is automatically deleted when the associated conversation is marked as spam, but the associated contact is not.   Thanks for taking a look into this!  Stefan ...read more

We need the availability for service reps to be toggled on/off based on their current availability, as shown on their calendars.    For example, if a rep is in a meeting, their chat availability status should be unavailable until they return from their meeting.       ...read more

Would be great if Service Hub features like Chat could be branded as per business unit. We can now change the avatar etc. but having difficulty accessing brand colors etc. ...read more

New HS user coming from Salesforce 😲  - was suggested I post this here... We're in B-to-B sales and we need to identify and work with Contacts at each location under the parent company. HubSpot likes to use one domain name which ushers users into putting all contacts under that domain umbrella.  That won't work for us and I suspect many others. For example, "GiantCompany" (GiantCompany dot com) has 15 locations/business units across North America and even around the world. We need to capture and engage with Contacts at each location under GiantCompany and work with them based on their location (e.g. Giant Company in NY, GiantCompany in Chicago, etc.). Many times locations are separate business units (SBUs) but not necessarily. The key for salespeople is to know/go/meet  Contacts at each location which requires segregating and managing Contacts by location rather than having every Contact under GiantCompany and adding each Contact's address. A key need driver is we need to be able to use mapping software to identify Accounts in an area or starte when we're planning sales trips/meetings and having that Account's Contacts associated with that location is critically important. In addition to this, an issue we have with HubSpot is the lack of a CLONE button! It's so tedious having to enter the address of each Contact when it's a copy of someone else's address. We're certainly not the first company dealing with these HS issues. Hoping to get some insight from users who've been there and done that. Thanks in advance! ...read more

Customized reason why the conact is unsubscribing and get reported in its timeline and also get used in the reporting ...read more