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Submitting an idea on behalf of a customer ideally would be great to be able to filter or sort the form submissions like "contains of" like other filters in order to select multiple forms that contain similar criteria and score it. Since at the moment, we can only choose individual forms, but if someone has multiple forms it is not very efficient to add it manually.  ... Afficher plus

While there is the ability to schedule recurring email reports, it would be great to be able to schedule recurring exports of reports. ... Afficher plus

Would love to have a way to view aggregated form submission % by source, as opposed to having to view each form individually to see the sources! I'd like to be able to track the overall conversion rate of forms by organic search. 🙂  ... Afficher plus

It would be really nice if we could make form types based on the client - for example 'Downloads VS Request a Quote forms' we have hundreds of different forms for different campaigns so its difficult to organize them, but if there was a way to tag each form so we could look at the submissions for each 'type' it would make much better reporting ... Afficher plus

Let's say you email me and a ticket is created.  I email you back in 5 minutes and resolve the ticket.  You write back a day later and I resolve the ticket in 5 minutes again. Currently, the time-to-close metrics on Hubspot would return this as closed in 1 day 10 minutes.  It only takes the date/time opened and finds the difference with the date/time of final closure.  It does not take into account that the ticket was closed for 1 day and only actually open for 10 minutes.   A better time-to-close metric would count only the time a ticket is actually open. ... Afficher plus

Currently, when tickets are re-opened based on an email reply from a contact, all threads on the ticket re-open if they are conversations in the conversations inbox.   Suggestion: When a ticket is re-opened based on an email reply, re-open only that thread, not other conversation on the ticket. ... Afficher plus

We love revenue attribution reporting and all of the value that it provides and would like a way to remove an attribution channel from revenue attribution calculations on an account-wide basis (not just from a report.) Let me explain. Hubspot is our source of truth for reporting. In order to get sales data into Hubspot, we use Integrations to create and process deals. Every single sale that is made is touched by an integration. Because of that, it throws off revenue attribution reporting. If the customer path is website page -> checkout, the checkout (integration) receives the last touch credit, which isn't really correct since a customer MUST use the checkout (integration) to complete their purchase. In the example below, all attribution that is assigned to Integration, should be assigned to another source/channel (numbers removed). So, we can remove Integration from the report but the data is still flawed.    Integrations shown in reports   We would like a way to customize which sources, and even better, which integrations, are included in the revenue attribution calculation model account-wide. ... Afficher plus

Title: I want HubSpot to allow user to remove connected app through REST API Desired Capability: We need an API using which we can remove connected app installed in Customer's HubSpot Account Goal: Remove Connected App installed in Customer's HubSpot Account using REST API. Use Case: We have a page in our webapp, where Customer connects their HubSpot account using OAuth2 flow (Connected App). When customer do not want our webapp to access his HubSpot data, he simply disconnects his HubSpot account from our webapp and we also need to uninstall the connected app from Customer's account instead of telling customer to manually do it. ... Afficher plus

I need the ability to create a HubSpot task from within Outlook. When sending an email via Outlook, I want to have that "create a task to follow up" check box in the HubSpot Sales add-in. This check box option is available when creating an email inside of HubSpot. Can you serve it up via Outlook too, please??? ... Afficher plus