Great minds think alike

I am really interested in identifying which of my leads in a sequence has A) opened the email, B) interacted with the content (i.e. downloading it, sharing it, etc.) ...read more

The new feature to enable creating association types is a great improvement but there is still a limit of only 10 association types, and this will probably become a constraint at some point.  It would be great to increase this limit - or not have a limit at all. https://knowledge.hubspot.com/crm-setup/create-and-use-association-labels ...read more

It should be possible to define a label when associating a object. Possibly through a button that would appear next to "Preview" when you hover above the association card. This label would be displayed in the card when listing the associations (as the "Child company" today).   For example  in a deal I would associate multiple contacts then click on each association and add a label to the association such as "Primary Contact", "Decision Maker", "Delivery contact", "Partner"...   As an additional configuration setting the admin could set these labels as string or enumeration for each association type   As a further refinement the admin could set some enumeration items to be unique so that setting it on one association removes it from others.   This simple label would solve many of the issues I have seen in the forums such as the primary contact example or the personna that is not the same from one deal to another when working with large companies. For companies you could use labels such as "Competitor", "Incumbent" or "Supplier"  then build targeted marketing lists to focus on known weaknesses of competing products or use filtered reports to gather and analyse market information. ...read more

I would like to funnel users through one version of an A/B test within a workflow. So if they receive version A of touch 1 then they would receive version A of touch 2.    A workaround I tried to use was branching users within the workflow based on the Internal HubSpot ID; this was the only unique identifier I was able to find within the campaign details. Meanwhile the A/B testing functionality is built out this would be a great work around.    A/B testing article for reference: https://knowledge.hubspot.com/workflows/automate-ab-emails-with-workflows ...read more

The most common reason people unsubscribe is due to frequency  of recieving emails and when ask about what they would prefer to select frequency was the most desired option even over the type of content.   Having the option for subscribers to not only subscibe to different types of content but also select their own frequency cap like real-time, weekly or monthly  ...read more

There should be a way to assign a contact owner at the form level vs having to create a workflow for each form. Having a contact owner assigned at this level will minimize additional steps (creating a workflow) and will reduce contacts getting lost or put into the wrong teams. This will also create a cleaner CRM and reduce the volume of contacts with Unassigned owners. ...read more

We actively monitor our feedback surveys which are sent out at the end of a support ticket. Where we feel we can add more, have misunderstood a customer or can just generally do better we will re-engage the customer and look to improve the experience.    Most reviews and feedback sites will allow you to ask a customer to amend their original score after a positive experience but we cannot do that at the moment in HubSpot.  We build our NPS Score and also have KPIs on customer feedback. We're always going to work with unhappy customers regardless but having an option to get a fresh temperature check on their opinions would make it all the more valuable. ...read more

Currently the only editable field when adding HS meetings to a landing page is the meeting links available. Being able to edit the copy displayed within the HS meetings module would be very helpful.  Here's what I mean... ...read more

It would be great to be able to add or associate more than one company to a deal - we have clients who are end users either on support via annual licenses or purchasing new products but via a reseller.   Currently we are using the reseller as the main point of contact for when we create a deal, but it would be great to also associate the end user to the deal to allow us to create automation to update their support, annual renewal dates and any additional products ...read more