One of the pain points for my team currently, is the lack of control for Form Submission Notifications. Right now, you can select which email address should receive a notification for a Form Submission. The functionality of the submission notifications are not really scalable though. For example, I use HubSpot forms as a contact form for my entire website. However, this does not mean that every department of my website works out of HubSpot. Take our technical support team. They rely on a delegated email box to receive Tech Support tickets through a form on the website. With our old form supplier, every form submission would post that submission into the support mailbox too, from which our Tech Support Team could directly reply to the customer. Also, the submission would be "sent" from the email address of the original form submitted, and the email subject line would contain a submission ID to prevent email nesting. With HubSpot Forms, the notification comes from a hubspot email address, and all the form notification subject lines are the exact same, which means that my team now gets nested emails that are hard to split out. Turning off email nesting in gmail isn't an option because it complicates the communication workflow with customers who did not utilize the form to reach out to our team. Having more control or an improved user experience for form submission notifications would greatly be appreciated.
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