Get an engagement The idea is to be able, via an API, to be able to open the hidden documents when downloading the customer's file but also the documents only. According to the answer below, there is no possibility to open and / or download the documents. """"""""""""""Hi, @mathcee. Sincere apologies for the delayed response. For some reason, your response was filtered from my inbox. Thank you for sharing that information. I found the file you referenced and replicated the behavior you've described. File 19892487693 is "hidden": true, which prevents it from being accessed at public file URLs like https://cdn2.hubspot.net/hubfs/...7645/Your-file.pdf. Per Derek's first response to this Community post as well as @SwivelDev's response to this other Community post, files which are uploaded externally directly to a deal or contact will be hidden by default. At this time, it is not possible to change a file from "hidden": true to "hidden": false, or vice versa, as indicated in this article. I am sorry if this comes as an unwelcome surprise. One way to prevent files from being hidden is to upload them to HubSpot's file manager before attaching them to an engagement. See this screencast.""""""""""""""""""""
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