Grandes mentes pensam igual

We already have the Facebook Messenger integration, but as of right now a user needs to click it open, e.g. by clicking a cta, and message in a new window.   The hubspot chat-widget is great, but the best solution (for our company at least) would be to have the widget open Facebook Messenger (no redirect or anything - so that the user can chat with us while browsing the pages).  A few benefits: 1) I would get a few colleagues to help out in customer service, as they have Fb Messenger installed on their phones, but don't want to install the hubspot app 2) We could get a lot of valuable information on who contacts us. ... Exibir mais

Can we set a subscription button to a single web page and then set workflow for each update on that page in hubspot? ... Exibir mais

https://knowledge.hubspot.com/jp/account/restrict-edit-access-for-properties エンタープライズ版では、プロパティ単位で編集権限のON/OFF設定ができますが、こちらを編集だけではなく閲覧も設定できるようにしてほしい。   背景としては、 HubSpotのコンタクト情報を自社だけでなく、代理店やパートナーとも共有したい熱い要望を大手企業様からいただきました。 コンタクトのプロパティには代理店には共有できない機密情報が含まれているため、それらを閲覧できないようにできないかという要望です。   コンタクトの抜粋情報をメール化して代理店に送信するやり方もありますが、HubSpotにログインさせ、アクティビティーログなど生の情報を見ていただくことで、より代理店連携しやすい環境を作りたいという意図があります。   HubSpotがエンタープライズ向けにパワーアップしていく上で必要な機能だと思いますので、どうか対応の方お願いいたします。 ... Exibir mais

Our team deal with a large volume of tickets which are automatically generated by the conversations inbox. Once a ticket comes in, our team will respond and the ticket status will change to 'Waiting on Customer'.   In some situations, we need to contact a third-party and the status will change to 'Waiting on Supplier' or in other situations, it might be waiting on our internal finance team and thus, 'Waiting on Finance'.   Once 72 hours have passed with no status change, we'd like to send the customer, supplier or finance team member an email advising them that we're waiting on them.   There is no automatic tagging of the original contact as the 'reporter' and the ability to state what other contacts on the ticket are and therefore it's not possible to set this kind of automation up. As it stands, we could set up the automation but if it was Waiting on Supplier, it would send to both the supplier, and the customer as they are both associated contacts. ... Exibir mais

It would be nice to have visability on if someone comes to a password protected landing page and doesn't enter the password. Right now the only way to determine this is time on page, guessing that anyone with a low time did not enter the password. It does show bounces, but Hubspot's definition states that a bounce could be anyone that navigated to this page and no other page, so that doesn't clearly identify non-password users. ... Exibir mais

Hi team,      Currently 1 ticket only links to 1 company, and it's annoying. Because with service side, sometimes many companies they have the same issues/ same complain and it 'd better if we can link 1 ticket with many companies.  ... Exibir mais

  Idea For Marketing Team Goal: Facilitating One-To-One Communication Value: Allow a relationship to begin one-to-one before sending marketing information   I would like to find a way where we can exclude certain contacts from receiving a global marketing email until we are ready to include them in our marketing emails. Right now if we put contacts in by industry, all of the contacts in that industry receive our emails. But if we want to have a one-to-one conversation with them first before adding them to our marketing emails, there needs to be some way to do that by still keeping them under that industry and contact owner. My workaround was to create an active list of prospects that would be assigned to the contact owner. We will then create a separate email for the contacts we want to have a one-to-one conversation with. Once the conversation takes place and we want them to begin receiving our emails, we will then change the email assignment to the "receive marketing" email version so that they will then begin receiving our emails. Any thoughts on how this may be accomplished in HubSpot? I had a long conversation with a HubSpot tech rep today and he thought that sounded like a great workaround. But if I am having this issue, I am assuming others may have the same need and I'd like to see if there's a way to create something in HS that would allow this to happen through the portal without me having to create a separate email to use.  ... Exibir mais

We have a client that would benefit from a pre-defined list of export templates for regular mailiings/exports, rather than having to pre-select each criteria at the time of export or clean up the export file after the fact. This would save hours of time in the long run! ... Exibir mais

Can we make it easier to see the branch sections so it doesnt look like all one blurr? ... Exibir mais