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Hi, We have setup a live chat channel, with availability based on operation hours (M-F 8:00-17:00). It would be a great feature to add dates when we are closed like christmas, new years day, etc. Now we have to switch manually off and on.   Jeroen ... Mostrar más

It's possible to update a lead status within workflows. Still, it would be a handy feature to have the option to update the lead status within a sequence depending on where they are in the sequence, if they've responded if they made it to the end and didn't answer, etc. ... Mostrar más

To ensure the security and integrity of the Content-Embed widget, i propose implementing a global restriction that prevents users from embedding JavaScript code, whether directly via <script> tags or through indirect inclusions (e.g., via src attributes pointing to external scripts). Restrict Script Tags The widget should globally block any <script> tags from being entered, regardless of context. This can be achieved by sanitizing the user-provided input before it is rendered, ensuring that script tags are either removed or escaped. Advantages Enhanced Security: Blocks XSS (Cross-Site Scripting) and other script-based attacks. Consistency: Ensures content adheres to expected HTML standards without runtime risks. User Trust: Builds confidence in the widget’s reliability and security. This approach prioritizes security while maintaining the widget’s usability for embedding safe and effective HTML content. ... Mostrar más

Currently, I hope HubSpot offers the feature to transcribe calls into text. Building on this functionality, it would be highly beneficial to introduce a similar transcription feature specifically for WhatsApp voice messages. This feature would: Automatically transcribe WhatsApp voice messages into text within the CRM. Enable teams to quickly review and respond to customer queries without listening to the entire audio, which is especially helpful while on the go or in noisy surroundings. Streamline communication tracking by making voice message content both searchable and easier to reference. Since the call transcription process already exists in HubSpot, implementing a similar feature for WhatsApp voice messages should leverage the same capabilities, making it a natural and seamless enhancement. This functionality would significantly improve efficiency for teams relying on WhatsApp for customer engagement. We hope HubSpot prioritizes and rolls out this feature promptly. ... Mostrar más

It would be great if the HubSpot API allowed passing values for individual form fields during creation via the create method. This would significantly simplify integration, especially in cases where fields need to be pre-filled with specific data. For example, it could dynamically set values displayed to users based on traffic source or user status. This functionality would enable: Improved form personalization. Reduced number of required API requests. More flexible form configuration processes. Is there any plan to add this feature in future updates? ... Mostrar más

Ich füge gerade Inhalte für den AI-Agent hinzu und möchte die gesamte Domain unserer externen Website synchronisieren. Es wäre äusserst hilfreich, wenn eine Funktion integriert wird, die es ermöglicht, die gesamte Domain automatisch zu synchronisieren, ohne jede URL einzeln manuell eingeben zu müssen. ... Mostrar más

Does HubSpot have built-in AI features or a Marketplace app that can automatically analyze ticket content and assign the most relevant category to a dropdown field? While I’ve found some solutions, they appear to be overly expensive, making me feel like I’m overpaying. ... Mostrar más

The Ads Manager report does not serve the needs of marketing departments/ business owners   CURRENTLY : The Ads Manager does not report ALL customers that came from Adwords campaigns. It ONLY reports CURRENT customers.   WHICH MEANS: If you had 100 sales/customers/clients this year from your ad campaigns, but 40 are no longer customer/clients, the Ads Manager reports 60 (current) rather then the 10 (total.)    HS SUPPORT RESONSE: "The Ads manage report will only show deals in the closed won stage only. There is not a way to alter this report to shows deals in any stage."   NEGATIVE IMPACT: We spent $50k on ads,  I know from other reports I built that 100 customers came from Google ads, but the current Ads Manager is reporting 60 because 40 are no longer clients.    USE CASE: Marketing managers need to know the  performance of each campaign ie. deals, opps, customers/clients- so they can determin which campaigns make money which losing money and which needs improvement. (Customer acquisition is the job. NOT customer retention)   NOTE: Not everyone uses the $ in deals. This $ value in Ads Manager as default to calculate ROI is of no use to most.    RECOMMENDATION:  Allow users to update/filter the Ads Manager report so that we can see ALL / ANY Deals, Opportunities and Wins that came through Google ads regardless of current Won/Win statues (eg. Lost client).   ... Mostrar más

We are constantly changing how our SF environment is configured as well as our Hubspot environment to match. Sometimes, we want to sync existing data to a new field (historic data that's already in the system). Used to, when updating or creating a field mapping, you got the option to "sync now" or "sync gradually". Can we PLEASE bring that back? We are in desperate need to sync individual fields rather than bulk syncing a list and updating their entire record. We use certain fields to trigger automation and when we update the entire record, it re-triggers them into automation and starts their flow over again. It would be nice to be able to sync ONE FIELD across the board.  ... Mostrar más