Great minds think alike

I would like the ability to insert images or thumbnails into reports, so viewers can see what the email looked like when reviewing analytics without having to click out to a different section of the site.  ...read more

Hi team! I'm Head of Customer Success, and we use the knowledge base + bot chatflow to assist our community. Whenever the team is unavailable to take the chat if the user still needs help, currently, HubSpot creates a form from the live chat - however, that is only visible in the Ticket Pipeline.   It would be amazing to be able to change some settings to also make it visible in the Inbox view, since the team is consistently looking at that screen and tackling all the open items, so it would help them solve those as well without wasting time checking another screen.   Thanks! ...read more

If you offered an Advanced Import training, especially around associations with a take home quick reference guide, that would be awesome!!! Thanks! ...read more

An email came from a client yesterday and was merged into a ticket as usual. Then today (I got a notification in Gmail), it showed up on a different ticket in a different pipeline (though related at the Company level). It's the exact same email (time is the same). It came from HubSpot Forms / <noreply@notifications.hub... Another maybe related issue is that I viewed a ticket that had one email yesterday, thats' it. Then this morning there were over a dozen "Notes" within the ticket - they all were just attachments. I don't think there was any text - which is something I usually need to put or the Note won't save. These were totally unrelated accounts, but all ones I had worked on yesterday. Any idea what setting is "off"? And how it might relate my first issue? One last thing, I did not get any Gmail notices for all of the Notes that showed up. Thanks! ...read more

I'd like to make a suggetion to add new criteria to the HubSpot Score to allow scoring for EVERY email clicked or opened by a contact (and not only marketing emails, Sales sent emails, too).    Currently, the closest to getting scoring up for every email click/open, is if you set additional Score rules. For example, one rule to score 10 points when Email Clicks is equal to 1, then another rule to score 10 points when the Marketing Email clicked is equal to 2, etc." ...read more

It would be great to be able to track the name of a campaign or email internal name in workflows so we can use on deals etc. When a customer clicks on a link in a marketing email and books a meeting with our sales team we have a workflow that triggers to create a deal of the back of this. It would be really useful if we could pull in the name of that email campaign into the deal properties so we can see this in our overall reporting and know how many leads came from a specific marketing email.  ...read more

It would be great if you were able to add more structure to the line items on a quote. For example, when you have a large quantity of different line items, being able to structure them by product type would give a much nicer layout.    ...read more

Hello, I actually found and edited the text I need to change in the Hubspot form, but I cannot find it now to change it again. I can find it in View but not in the Editor (see image). It's the text right before you upload a file ("the letter"): In the form editor, I look at the first question, and I go to the BASIC and LOGIC tabs, and click on the 2 CONDITIONAL FIELDS thinking the text about the upload will show up, but I can't find it.  Hope this explains it. Thanks. ...read more

I would optimise my website for rich snippets by using reviews that will tell my clients more about my writing services. ...read more