Our clients often have several projects for different applications or clients, which means that we have several email threads running simultaneously for separate transactions, e.g. ABC client needs: - a for which we run thread a, in transaction a - b for which we run thread b, in transaction b - c for which we run thread c, in transaction c Currently, if the client replies to thread b, a message regarding thread b will appear in all other transactions (a, b, c). Even if we manually remove the association, after the next client message, it is associated with all transactions again. It comes to the point that at some point we are unable to control which of the messages concern a given transaction, because there are a dozen or so messages from all three threads. We absolutely need the ability to permanently link a given thread to a specific transaction.
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