We use Hubspot's chatflow tool to provide a conversation style car finance application, in which a customer will enter various personal information when prompted to. Some of the information contains name, address, date of birth etc. The logic has been designed so that when a response is given the conversation moves on, but we are having trouble with the address field. When customers do not respond with an answer resembling an address, the bot responds by saying it didn't understand the request and to try again. The problem with this is that there's no end to this cycle, provided the customer keeps replying with a similar response. This then leads to customers leaving the application process entirely, and we sought to add a personalised message for when the bot doesn't understand, directing customers to our website. Unfortunately, this isn't possible in the individual sections of the conversation. Of course, there is a generic error message you can edit, but we are unable to access the error message for addresses. Our desired solution is an option to specificy an error message for each part of a conversation, but this is currently not possible.
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