We offer free trials and have set up sequences for these prospects. The product is not mainstream, it is designed for technical engineers, so we feed them guides and videos over the course of a few days that will assist them in installing and using the software. We find that by providing information like this, we have a better result than just giving them access to the KB and links to topics/videos. When we get a response, even a simple 'thank you' they are kicked out of the sequence, and we have to manually put them back in. It would be very helpful to have a preference to keep them in the sequence regardless if they have engaged - and allow us to manually stop the sequence instead of an automatic trigger. I know we can create workflows, but sequences are easier to create and fit better for this engagement. Also, on this page, it might be better to move the Select idea category to the top of the page. Or move the submit button to the bottom of the page. Thanks
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