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We upload thousands of customer product images. The only way we can search for them now is to put every image element into the file name. For instance, patio-plants-pergola-water-feature-17. While that's great for getting a somewhat good SEO-optimized image, it's a bit of a pain. It would be great to have image tags in the file manager so we can create custom tags and then make the search experience better.  ... Afficher plus

Right now the metric is measuring starting from the first time it enters waiting on service stage and the last time is in the stage which is not providing an accurate measurement of this property for some customers.   We need a metric that accurately reflects a ticket's total time in the "waiting in service" stage, regardless of any back-and-forth movement. instead of from the first to last date. So for example if a ticket moves to a different stage this should stop the counting and if it moves the back the timer should only start from the day it moves back to the stage not continue from the first day it was ever in the stage.   this is very important as customer use this measurement as metric to measure their success and efficientness of how fast they are servicing their customers. ... Afficher plus

The pipeline reports for deal stages or lifecycle stages are helpful, but they can only show you one path. It would be very helpful to visualize the steps with a stacked flow chart to get a clear picture of how leads/deals are progressing and all the steps along the way.    Here's an example of this type of chart from GA4: ... Afficher plus

Feature Request: Exclude Weekends from "Send Later" in One-to-One Emails I'm reaching out to request a new feature for one-to-one emails in the CRM. Currently, the "Send Later" function doesn't allow you to exclude weekends, which can be inconvenient for business communication. While I appreciate the provided resources on workflows and managing marketing email settings, this feature request specifically relates to one-to-one emails (not workflows or sequences). Here's why excluding weekends from "Send Later" would be beneficial: Improves Engagement: Sending emails on weekdays is more likely to get a response during business hours. Maintains Professionalism: Avoiding emails on weekends shows respect for the recipient's time.   I understand that this might be a limitation at the moment, but I strongly believe it would be a valuable addition to the platform. Thank you for your time and consideration. ... Afficher plus

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Create an option to compare if two dates are the same across objects. For example:   Company First Contact Create Date = 1/1/2023 Contact Create Date = 1/1/2023    I can then use a workflow to set a custom property value that will help me identify who the first contact was for a company.  This helps with attribution and customer journey reports and makes sense overall for other use cases that need to be compare dates across objects. ... Afficher plus

Admins need a way to reset all user's sidebar configs to match the standardized default setup!   Thanks, a force reset for all users would be super helpful! ... Afficher plus

There is an urgent need to create custom properties on account users/"Hubspot Users".   An example of the need for this are user attributes required to connect user records in Hubspot to other systems, like HR platforms.  Most systems use employee ID values as the globally unique identifier for a user/employee rather than the email because the email can change when there is a name change for the user.   Now that system users can be assigned to CRM objects in a custom property field, there is a lot more flexibility to use Hubspot Users which is great, but need to be able to consistently identify these users. ... Afficher plus

Our Help Desk is, in part, looked after by Field Service Engineers. When we had our Support email linked to the "Inbox" function, they could manage comms via that. This is no longer possible now it's split out to Help Desk, except in a really difficult way via Tickets. Please add Help Desk to iOS so we can support our customers in the field! ... Afficher plus