With HubSpot's settings getting increasingly granular over time, requesting access to client portals is also becoming a bigger point of friction. Instead of having to supply a laundry list of permissions detailing every tab and toggle clients must enable when adding users, it would be much easier to allow the new user to specify which permissions they need within HubSpot itself, then a client or portal administrator can simply "accept" or "deny" those permissions, similar to requesting "edit access" in Google Drive applications. ... View more

I have been working with multiple folks from Hubspot support and it seems like we have hit a dead end. I wanted to create a list view that would show companies I haven't had a Connected call with for over 90 days. The problem is in Hubspot it doesn't differtinate activity from other calls and connected calls, so it doesn't pull right.   By having this list view, it eliminates the need for extensive task management. Any help here would be great, thanks! ... View more

It would be great if there would be a way on the activity page to select only Connected calls to view. That way, when you are viewing your past history of calls, you don't have to navigate through a bunch if attempted calls, but you can just see the conversations that took place. ... View more

We are a bigger company and need to be able to connect "several" Survey Monkey accounts. Typically different departements around the World have different accounts. There might be workarounds with adding a 2nd SM Account via the use of Zapier but being able to natively integrate would be so much better. ... View more

Need endpoint for getting a list  of all currencies  via API ... View more

A few customers have requested that there be a specific notification setting to be notified when a message/email in conversations is moved to another inbox to alert the team members of that inbox. These messages are unassigned when transferred, but not new, so they do not trigger the new unassigned chat conversation notification.      ... View more

The helpdesk has a super cool option to associate the conversation and ticket of a forwarded email with the original sender instead of the person who actually wrote the text when forwarding.   My suggestion is to split out these functionalities so that when an email is forwarded in you still have the lovely option to have that conversation, ticket, etc associated with the correct customer, but that (like earlier emails in the forwarded thread) the final email is attributed to the actual sender.    This impacts our use-case in a few ways:   1. We work with schools and, often, a teacher will ask the principal or an on-site tech a question that they then forward to us. The message from our contact is then inaccurately attributed to the original sender and we do not know to reply to the actual sender.   2. Our internal team members will forward in questions that were sent to them personally with instructions or notes for the team in the message with the forward. These are then attributed to the client causing confusion. ... View more

It would be great to have a property calculation which would have 'time to close' without the time the ticket spent in 'waiting on customer'.  The alternative would be to use the time spent in a single ticket status so that a calculation could be built from scratch ont he customer side.  ... View more

Role: For anyone who needs to import existing folders/files into file manager from their computer. Goal: When importing files into File Manager, allow the import of folders, including nested folders. Example: When migrating from one HubSpot portal to another, you're able to export all of the files from File Manager. These files will export in the same structure in which they were stored in HubSpot originally, within nested folders. However, if you try to import those same folders/files into a different portal, you have to recreate each folder manually prior to being able to import the files. Value: Depending on how many files a company has, it can take hours upon hours to recreate all of the nested folders and import each folder's files separately. This is a huge waste of time and delays onboarding since almost all assets depend on the files being available. ... View more