Great minds think alike

Hello everyone! This idea serves to help all serviced-based companies currently using HubSpot.  Lets be honest, the quote system HubSpot has to offer is awesome. Clean and professional format, product/service details, and even a Stripe integration helps avoid separate payment platforms. My only qualm?  We currently utilize a deposit system for our clients to secure services. Each service requires a $200 deposit that goes towards their total balance. For many bigger ticket item service companies, it can be difficult for clients to pay the full balance upfront.  I'm proposing the idea for quotes to include all of the prices, fees, discounts, etc., but at the same time, allow for clients to pay for a given amount. If we're using our company as an example, their total is $3,000 and they have two services ($400 deposit), they are given the option to pay the deposits and not the full-price.  I believe that would be extremely helpful for the many service-based companies that use HubSpot! I look forward to hearing how this may be possible. Thank you for your time! ...read more

I would like to be able to create my own personalized drag and drop email templates in the design manager. So instead of starting to create new drag and drop templates from scratch each time and adjusting them to the CI guidelines OR cloning templates which I have created according to CI, I want to build the basic templates by using the design manager. This way, users can select from my company-specific templates when creating emails (rather than choosing the five templates provided by HubSpot) and they are still able to be creative and do their dragging and dropping, but with certain design limitations.    This functionality is essential for large companies in order to ensure that CI guidelines are being adhered to. If not implemented, the drag and drop is basically useless. Also, simple cloining of drag and drop emails won't do the trick: Just think about the end of the year when the copyright date needs to be changed. This needs to be coordinated by using a global module (just like in the old Design Manager). That's just one of many exmaples where the new drag and drop reveals its weaknesses.      ...read more

It would be useful if it were possible to set up a subscription preference type which is private or could be hidden from everyone.   For example this could be used for an internal employee newsletter who would have a subscription category that cannot be signed up for by external people.  Or, if you have a specific group of customers who you want to sign up to a certain type of emails and therefore limit who would be able to access that subscription. ...read more

Is it possible to bulk un-enroll a group of contacts from a sequence?  ...read more

Here's what I would like to do in Conversations:   - Have one set of Targeted Messages that reach a live person during business hours - Have a separate Targeted Message that reaches a bot outside of business hours   Currently, chat Availability is a global setting, and can't be customized to the Targeted Message. Can you set it up so different Targeted Messages can be scheduled for different times? ...read more

Currently, when visitors use the chat widget on different browsers, they will not be able to see the chat history, as cookies are browser specific.    For continuity and convenience from the customer's point of view, it would be useful if returning customers who identify themselves with their email can view their previous chat interaction from any where they log in. This is especially so for HubSpot users who use the chat function mainly for support functions, where ease of continuity is important.         ...read more

I would like the chatbot to clear its conversation history (in customer view, NOT in the CRM). When a customer finishes a conversation with a bot, then launches the chat again later the chat starts where the customer left off (even though I have the bot's session timeout set to 30 minutes). This makes it seem like the customer can't initiate a new chat.   I know there is an arrow button they can press to exit the conversation, and then another button to start a new conversation. However, I'm not sure how obvious that is (especially with our audience's demographic which skews a bit older).    So I would like the chat to either delete conversations on the frontend after 30 minutes OR make it more obvious that users can restart the conversation.  ...read more

The new targeting options in conversations messages lacks the options to combine rules via AND operator. Currently there's only an OR option, which is ok for adding a list of specific pages to display the live chat on, but cannot be used for rules like "Display the message on all website pages but not on the blog", Namely: Website URL  [IS]  www.domain.com/* AND Website URL [ISN'T] www.domain.com/blog/* ...read more

As it is possible for Ads, Blog, Email and Landing pages, be able to choose who can either read, write ou publish for Social Media. Or even more, the specific account they have access to - despite the one that they own VS don't own.  ...read more