Great minds think alike

When I send an email newsletter I get a number of 'engaged contacts' of 63,979 the email will be sent to (from a subscriber base of 180k+). Sure enough, when I check how many actually were sent the email, I get a vastly different number off by about 20k? This is very frustrating and it should be sorted out. We need precise numbers.   When I contacted Hubspot support I was given the reasoning that some of the people on that list previously unsubscribed from all subscription types and /or previously hard bounced. Wouldn't they qualify then as "unengaged contacts"? Why are they included in the "engaged" list?     To me, Hubpost should scrub the contact lists automatically and remove anyone who is not engaged (unsubscribed, hard bounced, etc). I'd like to see a precise number of valid recipients when sending an email. ...read more

Choosing the option for the senders meeting link in a sequence is great. I would love the same option for automated marketing emails as well. Right now it only allows you to select a specific meeting link through a CTA button. ...read more

We use the HubSpot Chats to both authenticate (id and security questions/answers) and discuss private information with clients.  Currently HS Chat function maintains previous chat text which usually have both authentication and private information listed from clients previous connection.  If the client's computer was accessed by an unauthorized user, then that unauthorized user would have access to both this authentication and private information.     We'd like to see a profile option to not allow previous texts to be able to be viewed by our external clients, but instead just accessable by us.  It should also treat each chat session as a new session if we close out the chat from our side (not when the external client select the X though) allowing our BOT authentication questions to be presented with every chat.     This is s significant concern due to the securiry vunerabilty related to it. ...read more

Our Customer Service Team uses a Shared Conversations Inbox.... They create tickets from emails and close out the emails in the inbox once a ticket is created - the inbox then reflects only 'unworked' emails.   When using the conversations Inbox it would be great if an email automatically closes (removed from the inbox) when a ticket is created....  I know it is currently only one click to manually close off an email but it would ensure that every email that has a ticket logged against it would no longer be in the Conversations Inbox... saving the team time in trawling emails that actually already have a ticket logged against it and don't need repeated viewing in the shared inbox. ...read more

We should be able to make the follow-up feedback question after the NPS rating in the survey required.  ...read more

It would be great if customer support emails sent from Hubspot Inbox would also be save in a "sent" folder, so that common replies can be searched directly there. ...read more

I really need the ability to create reports using OR filters instead of just AND filters.  For example, we use fields like AC1 and AC2 when a contact has multiple accounts.  When I create a report, I want to be able to see if there are customers with values in either of those fields, not just one or both. ...read more

There are times when I need to add files to quotes in regards to installation guides and product details. Would be good to be able to attach files and insert product images into quotes. ...read more

HubSpot needs to have an approval process for Social Posts that send notifications for post approval to authorized users. User A drafts a post and submits it for approval User B gets a notification (email, slack, push, sms etc) that an approval is pending User B can approve or deny post ...read more