Great minds think alike

Currently, when visitors use the chat widget on different browsers, they will not be able to see the chat history, as cookies are browser specific.    For continuity and convenience from the customer's point of view, it would be useful if returning customers who identify themselves with their email can view their previous chat interaction from any where they log in. This is especially so for HubSpot users who use the chat function mainly for support functions, where ease of continuity is important.         ...read more

Adding simple workflows under forms is a great addition. However, removing the ability to select a specific follow-up email inside the form module on a landing page is a huge miss. Because of this, it is not possible to use the same form on multiple landing pages that each has a different follow-up email containing a different content offer.   This means that, from now on, you have to create a separate form and a separate workflow for each content offer. This creates an enormous amount of workflows and forms within the account, which results in making the workflows cluttered. In addition, it makes changing a form very time-consuming. After all, if you want to send out a new question you have to adjust tens or maybe even hundreds of forms.   It would awesome if we could keep the follow-up email functionality after the automation beta goes live. This would help a lot. ...read more

When creating a LinkedIn post through HubSpot, it would come in handy to have the feature to select language, country … to target the post. I want to use the LinkedIn social posting tool for all our LinkedIn posts. We have two key audiences, one French speaking and one English and therefore I want only the French speaking audience to see the French posts and vice versa. This doesn't seem possible from with the HubSpot social tool, only through LinkedIn directly via Target Audience settings (Language, Region,job function, Location, company size, industry,…) - see attachement   Is this already available / possible? Or when will this be available - For Facebook it already is active...   Thanks, Caroline ...read more

I have recently migrated from Later to HubSpot and was very disappointed to find that I can't add 'the first comment' so my post will be associated with certain hashtags. Now, I have to go onto the actual platform and add them. I also found that I can't add a link that goes to our bio for visitors to see. Please add these. Thank you!     ...read more

Please create the "Set Deal Property Value" in Workflow. "Set Contact Property Value" is already available but it's missing for deals. ...read more

It would be great to turn off JUST the owner assignment/re-assignment notifications WITHOUT turning off all the other notifications along with it. I am simply trying to set an internal e-mail that notifies our Sales Team of an incoming lead with the form fields in the e-mail. My workflow rule assigns the owners automatically so I wouldn't want two e-mails sent each time. The system would send an owner assignment email and then another new lead e-mail. I would like to turn off owner assignment notifications but it seems that I cannot do that unless I also want to turn off task notifications as well. Which I don't want to do.   Having the ability to turn them off individually would be great! ...read more

I am getting started with workflows, and currently focus on contact workflows for onboarding new clients, and assisting with education. My workflow currently splits several times with If/Then statements, but then many times merges back together. I have learned from hubspot support that the tool that might work here is called 'Go to other action.' However, this action is only available in the Deal/Ticket/Company workflows, and so if you create a contact-based workflow then you won't see this option. Could this possibly be added?   Currently my solution is to duplicate the workflow multiple times, which I fear will lead me to making a mistake! I am also considering having users exit one workflow, and enter another one when they return to a common path. ...read more

We use the HubSpot Chats to both authenticate (id and security questions/answers) and discuss private information with clients.  Currently HS Chat function maintains previous chat text which usually have both authentication and private information listed from clients previous connection.  If the client's computer was accessed by an unauthorized user, then that unauthorized user would have access to both this authentication and private information.     We'd like to see a profile option to not allow previous texts to be able to be viewed by our external clients, but instead just accessable by us.  It should also treat each chat session as a new session if we close out the chat from our side (not when the external client select the X though) allowing our BOT authentication questions to be presented with every chat.     This is s significant concern due to the securiry vunerabilty related to it. ...read more

Here's what I would like to do in Conversations:   - Have one set of Targeted Messages that reach a live person during business hours - Have a separate Targeted Message that reaches a bot outside of business hours   Currently, chat Availability is a global setting, and can't be customized to the Targeted Message. Can you set it up so different Targeted Messages can be scheduled for different times? ...read more