Great minds think alike

While it's always great to help out others in the community and have that reciprocated when looking for solutions myself, it really doesn't make sense to me that the users receiving answers cannot easily view a full profile of those that help them. I've written out my profile, but none of the information is visible to other users. It would be great if anyone I help could actually see who I am and learn a little more about our agency, with my signature on comments linked to our company website etc.   I'm in no way wanting to turn the community into a lead-gen farm - and those type of comments should be actively discouraged - but it would make it far more worth mine and other users time to post solutions regularly, if doing so could result in some inbound leads!  If the helpee has an immediate need for more of the same expertise, it makes sense that they be presented with the ability to easily find out more should they wish. This holds especially true for people with generic names such as mine that can't so easily be found on LinkedIn 😉 ...read more

It would be great to have the ability to embed the HubSpot chat on a pre-existing chat widget on an external site. This way, when someone clicks the widget they can navigate through the different options available or click to open a chat via the HubSpot chat tool. ...read more

At this time, it's not possible to edit form styles with a Marketing Starter subscription, as noted in this article. This is due to the fact that the forms are embedded in an iframe, and it's not possible to edit elements rendered within an iframe.   This renders the forms quite useless, since font-size (to name one attr) is mandatory for it blend into a website.  ...read more

For many companies and their social media analyses, it is of enormous importance to see the impressions of their social media posts. This possibility helps enormously with the evaluation of published posts.   In addition, you don't always have to change between HubSpot and the social media channels when creating reports.   Best wishes, HBI ...read more

Currently, it is only possible to base customer loyalty and experience surveys off of default Contact, Company, Deal and Ticket properties.   It is not possible at this point in time to trigger surveys through list membership criteria.   This will make this tool 10x more powerful. ...read more

Add SMS text messages as a channel to the Conversations Inbox. ...read more

  I think it would be useful to know if the person at the other end of the conversation has closed the browser or has otherwise left. Otherwise it's just guesswork when to close the chat if things go quiet. ...read more

We manage multiple companies within Hubspot and just signed up for Service Hub and were excited for the possibility of completely servicing our companies within a unified Hubspot system. However, we noticed big limitations when it comes to servicing multiple brands, companies, and websites through the Customer Feedback tool.  Currently, there is no option to customize the sending address or footer information for individual surveys. Customer Feedback Surveys will send from the default email set in Email Configuration Settings. Additionally, the information in the footer defaults to "This is a service from defaultwebsite.com. Delivered by Hubspot.", and the address below defaults to Hubspot's. There is also no option to remove the (non-required) link to managing list preferences, which reveals our various companies and their various lists to our customers.   These limitations in the Feedback Tool make it unusable for our company. We switched over from ZenDesk, which offers the ability to gain multibrand insights through their customer feedback. I know Service Hub is only a few months into development, but this is an urgent need for us and, I'm sure, many other companies looking to utilize the Service Hub,.   Our idea — enable the Feedback Tool to support mutiple brands, companies, and websites by allowing: The sending address to be customized on a survey-by-survey basis. The to footer to be modified, including the option to: modify or remove the text at the bottom of the survey indiciating the default web address. modify the footer address. remove the "email preferences" link. ...read more

Fairly simple, I would like for the CRM to randomly select an agent when a deal is created. As far as I can tell there is no way to do that. I know I can automate the deal stage to assign an owner but it only allows me to select one person.     ...read more