Great minds think alike

We have quite a number of workflows in HubSpot that classify, notify, assign tasks and owners. If such users are out of office, processes get stuck in the dead end waiting for the users to eg come back from vacation. We are using rotation in some cases to make sure that eg an initial follow up still takes place by a team member even if the initial user didn’t react in time. We also added delays of 1 day to make sure the initially selected users had the opportunity to work on a task. After that delay a rotation takes place. Bad enough that the first user was out of office, the next that received the task via rotation was OoO as well. We cannot delay and rotate again and again until we finally find one that actually works on the follow up action. Please add an option where users (and as a fallback the team lead/delegate) can set themselves Out of Office and define their delegate to make sure that important workflows don‘t get stuck due to absence or at least get delayed by several days until rotation finally found a user. It’s needed fast, ie before summer vacations start everywhere. ...read more

Considering how utterly amazing HubSpot is at everything else, I'm a little disappointed by the grey, ugly lead flows.    Here's an example of what we have had in the past.      Wouldn't it be great if the whole content area of the lead flow could be an image?    And what about a gradient overlay on the page when the popup appears?    These could be nice additions to the options of what's possible to customise the content a bit more. The current options just look a bit... Windows 95.  ...read more

When using both the Chat and Leadflows there's an increase chance of bombarding the user with lots of pop-ups.    Also popping up the chat welcome bubble right away can be extremely annoying to users who haven't had a chance to look at the page at all yet.    Please consider adding the following options for chat targeting...        ...read more

Currently, only first name, last name, email, and phone number fields are translated in the "Lead Flows" forms. This results in a bad customer experience when clients fill lead flow forms. That would be great if we could either : 1. Translate by ourselves the fields we use in "Lead Flows" forms, or 2. Get the other fields translated as well (Company name, job title, etc.).   Thanks ! (Please note that this could be solved if we could use Forms from "Contact" tab directly in Lead Flows since custom translation is available in Forms from contact tab.) ...read more