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Can HubSpot please revert back to the original import logic for Contact Imports? The recent changes have made the process far more restrictive, reducing flexibility and customization—which feels like a step backward. Background: Previously, HubSpot’s contact import logic allowed users to match and update records using unique custom properties (skys the limit!) without requiring additional fields. This was highly customizable and efficient.   Since then, HubSpot’s contact import validation logic has changed, and the documentation was updated afterward to reflect this. This happened January 2026. Current Behavior: For Contact imports, HubSpot now requires that at least one of the following fields be included before allowing any custom property to be used as the matching identifier: Email First Name Last Name Even if you prior had used a field as a unique property, it cannot be used on its own to match existing Contact records during an import after the change in import logic. Impact: At this time, there is no supported way to update Contacts via import using a unique property without also including Email, First Name, or Last Name. This behavior is enforced by the import system and cannot be overridden. Request: Please revert the import logic to allow the use of unique identifiers (as chosen by clients) as the sole matching property again. This sudden change has made imports far more constrained and inconvenient compared to the flexibility HubSpot users have come to expect.   This change impacts workflows for teams that rely on custom identifiers—restoring the previous logic would greatly improve efficiency and user experience. ...その他を表示

💬 Description: Hi HubSpot team 👋 I’d like to suggest an improvement regarding email signatures in the CRM. When a user has multiple connected email addresses (for example, multiple domains or brands), HubSpot currently requires manual selection of the right signature every time an email is sent. Even though users can switch signatures from the “Insert signature” menu, it still takes two clicks and creates friction in daily use — especially for teams managing several entities or regional addresses (e.g., name@company.com, name@subbrand.com, name@region.company.com). 🚀 Suggested improvement: Add an automatic signature assignment feature that: Automatically applies a specific signature depending on the “From” email address selected in the email composer. Allows admins to define and manage these rules in the user’s signature settings. 💡 Why this matters: Reduces human error (wrong signature or wrong brand used) Saves time for multi-brand or multi-entity users Provides a smoother and more professional experience for outbound communications Thanks a lot for considering this! 🙏 I believe this would make a huge difference for many HubSpot users managing several mailboxes or domains. Best,   Founder @ Wake Them Up HubSpot RevOps Partner -- Clément Guérin - Prendre RDV avec moi clement.guerin@wake-them-up.com 06 59 38 77 75   ...その他を表示

We work though lots of tickets with our customers. They rely heavily on the customer portal for working tickets. They want a timestamp to know how quickly responses are being recived and given back and forth. Currently it only gives dates..... not good enough. We want TIME stamps on the messages within the customer portal as well. ...その他を表示

We are starting to track custom events from our app with lots of unique and intersting data. Right now when I ask Breez Ai something about the custom event - the AI doesn't seem to know or can't find the event record. It would be great to have Breez's knowledge expand beyond just the CRM objects and records but also the custom events.   ...その他を表示

Previously we were able to navigate directly from the member we were talking to, to their lists page, From this page, we used to have a drop-down button Manage Registration which gave you the option to either Resend registration email or Reset password.  So this meant there were 2 clicks to reset a password, and that my team could stay on the tab they were working on with the member.  Now, if a member calls or emails for a password reset we need to: Click Content Click Memberships Scroll the list and then click the list named KB Access: All Members - List Sync  Find the member using the search option Then click password reset or resend registration.   This new process requires opening a separate tab to the member profile and then 5 clicks versus the old process which was 2 clicks. My team’s morale is down about it, so they are working even more slowly. Please implore your leads to undo this terrible move. We need the button back on the member’s profile for efficiency. ...その他を表示

It would be much more effective for us to have the Template & Details page of the quote creation process at the beginning rather than the end. When creating a quote, these are the first things that we need to set (particularly the template and quote name). It can be confusing to have the wrong template or quote name being used throughout the process. At a minimum, being able to click the creation stages at the top to jump directly to that stage would make a huge difference. It is very cumbersome to have to click back and forth through all the stages when making edits. ...その他を表示

When an IP address is excluded from analytics/activity tracking, form submissions from that IP address are automatically listed as spam submissions.   I recommend that an option be added to exempt those form submissions from the spam filter.   We use a large number of forms, and we sometimes need our own staff to fill out those forms. All of our staff are on a VPN, and that VPN is excluded from analytics tracking, so form submissions by our staff are automatically marked as spam.   We do not want to enable alaytics tracking for our staff; their activity on the website does not need to be tracked, nor do they need to be included in retargeting audiences. However, we do need to see the forms they submit.   To be honest, I don't understand why these two things are combined in this way, but I accept that someone, somewhere has a business case where it makes sense. It doesn't make sense for us. An option to always accept form submissions from a specific IP or an option to not apply the excluded IPs to the spam filter or some other way of unentangling these things would be greatly appreciated. ...その他を表示

The ability to share the individual Product Updates would be good,  either with a button, URL or email.    This would be helpful so individual Product Updates and Betas can be sent to Super Admins, Clients and relevant stakeholders from around the business. ...その他を表示

For an efficient helpdesk, it's crucial that support staff can quickly access ticket information. A practical solution would be the introduction of tooltips in HubSpot. This would allow you to instantly view ticket descriptions just by hovering your mouse over them—no waiting for a slow preview image. Why Are Tooltips Helpful? Quick Access: Instantly seeing ticket details allows for faster processing. Streamlined Workflows: Immediate information means fewer delays and better prioritization. Happier Customers: Shorter response times lead to happier customers. This simple feature could significantly improve daily operations in the HubSpot helpdesk. Have you already tried this or have ideas for implementation? Feel free to share with us! ...その他を表示