Gute Ideen sollten geteilt werden

lindsayroseryan · ‎Feb 16, 2018

Other messaging tools allow you to configure additional questions for the end user to answer before beginning a conversation. This feature is not currently included in the messaging tool. If this feature is implemented, In additional to being able to ask those questions before a conversation begins, it should be an option to use those answers to complete fields on the customer's contact record. The mapping of those answers to the fields on the contact record should be configurable at the "message" level, where the administrator could map "First Name" to the "First Name" field on the contact record. However, the values should not apply automatically to the contact record, instead the representative should be able to review the answers and decide to apply them to the contact record or discard them if the information provided is obviously inaccurate (as would be the case if a user provided bogus answers just to get connected with a representative). To summarize, the ability to configure custom questions for the customer to answer before initiating a chat would enable representatives to better prepare to answer the customer's question, and the ability to easily save the answers to a customer's contact record will help improve the information we have about a given contact improving future interactions.

alexayudin · ‎Feb 14, 2018

Say, we have a two-steps sequence: an initial email and a follow-up after 3 days. The "Threading" checkbox is on. If the recipient doesn't reply and doesn't delete it, then everything works fine: he receives the follow-up email in the same thread, below the initial email. He sees the context - everything is right. But if the recipient deletes the initial email, then a big problem occurs: when he receives the follow-up email, he doesn't see the initial email in the thread. He's out of context. It happens because the subsequent emails (the follow-up email in this case) doesn't include the previous discussion. When we usually press "Reply" in Gmail (or another email client), our message will include all the previous messages as a quote. In Sequences, it doesn't. It's bad. Please, upgrade Sequences so the subsequent emails include previous replies. It should work like if press "Reply" button in an email client.

tzacharias · ‎Feb 12, 2018

Currently the Outlook (Office 365) integration only works with the "Meetings" feature where people can click a link and schedule a meeting with you. Under Contacts, when a meeting is created, the only way that the calendar can be integrated is with Google. Can Outlook (Office 365) integration be added here? I have to maintain meetings in both HubSpot (with contact) and Outlook (for scheduling). Whys is Outlook integration available in one part of HubSpot and not the other?

adriarebbecchi · ‎Feb 12, 2018

Including reporting from impressions (or reach) per post, or even over the course of a month would be incredibly valuable. This is a metric that many of my clients rely on, to know the kind of brand awareness they are getting organically in social spaces. I often have to use tools outside of HubSpot to complete monthly reporting for our clients because of the lack of visibility into the available metrics of these platforms.

bnewton · ‎Feb 12, 2018

There is currently an option for "equal to" but not "not equal to". I know you can use regex ^(?!string) but it would be nice to make this easier 😛

DennisLooijenga · ‎Feb 12, 2018

I'd like to be able to personalize details from the sender into Sales templates. For instance, I'd like to start the email with: "Hey {{contact.first.name}}, {{sender.name}} here, from Instant Magazine." This way we could also personalize phone numbers of email addresses from the sender. Makes it a lot easier to create templates! Now you'd have to create multiple versions of the same email just to include a sender's name. It's basically similar to insert the sender's meeting link which is already possible now. Ps. Hubspot has told me about using 'HubSpot owner' but that's not reliable enough and it doesn't allow us to only add the first name of our sales rep (it's always first name & last name).

Denniscdejong · ‎Feb 7, 2018

As a designer, I want to be able to organize my custom modules. As the number of custom modules grows rapidly over time it's hard to find the module you need.

Yazz · ‎Feb 7, 2018

We just switched over to Office 365 and the Sales Tools Add-In does not allow for settings as did the Sidekick Add-In. So, if we want to 'awlays' log/track e-mails, I cannot do so with Sales Tools. The tool also does not auto open when you write an e-mail as Sidekick does. Test Case: 1. Type in an e-mail address in the "To:" field What's happening? 1. Sales Tools does not open up the contact window on the right hand side within the e-mail 2. You cannot control settings to 'always' leave log/track on What's supposed to happen? 1. Window pop-up appears as soon as a user is entered into the To: field 2. You are able to set settings to control whether you want log/track on always or not This is affecting our Sales and Marketing Team and since we are now on Office 365, we need to use this tool. If we use Sidekick, for whatever reason our Cloud version of Outlook glitches each time we use it. We have no fix for this issue now. Please fix ASAP. Thanks!

Vuk · ‎Feb 7, 2018

It would be great to be able to filter the contacts based on the fact that there is a recorded call attached to it. This way a manager could go in and filter that, listen to the recording and provide feedback to the reps.

Denniscdejong · ‎Feb 5, 2018

As a marketeer, I would like to be able to select a featured image for landingpages created in HubSpot. Just like you can with the blog articles. Now the first image on the page is used when sharing a URL on social media. Which is almost never the image you want to show in the shared embed. Should be a small improvement 😉

Gute Ideen sollten geteilt werden

Messages - Ask additional questions before a conversation begins

Sequences: Include previous replies in subsequent emails

Two-Way Outlook (Office 365) Integration for Meetings with Contacts

Social Media Metrics Reporting

"Not equal to" operator on display conditions in custom modules

Add sender personalization tokens to Sales email templates

Organize Custom Modules in folders

Office 365 Sales Tool - don't want to click icon every time

Filter contacts based on recorded calls

Featured image selection for landingpages

Vor Kurzem umgesetzt

Vor Kurzem in der Beta-Version