It looks like the idea of call queues is to arrange a list of calls for a given day. I'm not sure this is a real benefit. The way I'd like to use it is:
to prioritize daily calls.
I have 5 calls at 9 am, but one of them if more impt than the other (like the client asked me to call back at 9 am vs the other 4, which are cold calls). Right now, I can't highlight the task, make it another color, or anything except type something in the name (a PITA). I thought the call queue might come to my rescue. Not.
When I set up a queue, which is time consuming IMHO, it fails to remove the ones I'm done with. I have to manually remove them. In addition, I want them set for ONE day--meaning, if I put them in a Daily Queue, I ONLY want those for that day in that Daily list. I want the ability for the system to auto show only those for that day, not the ones I've added for August.
So, for now, this Queue is not really useful for someone doing inside sales every day.