Great minds think alike

TAM · ‎Jan 10, 2018

Hi Hubspot Community & Team, When we started using Hubspot we merged duplicate contacts with different email addresses. Now when exporting contacts there is no option of exporting the merged email addresses which are saved as secondary email addresses. In future this may lead to redundancies. In order to avoid further duplicate contacts it is important to be able to lookup also the secondary email addresses and compare with a potential new email but right now the secondary email is kind of hidden. It can be used to send an email to a contact but further than that there is no other functionality related to it as I could test. When downloading a file the secondary email does not appear in export files. Could you change this? If this is not planned to be changed then it is definitely better to forgo and not use the merge function. Best regards.

jewsbur0 · ‎Jan 10, 2018

Hi guys, I find the desktop notifications from Sidekick really annoying. Especially on long threads where multiple people will open an email. If I want to know if someone's opened my email, I can simply go into that contact's profile. I know there's a way to switch off notifications for 24 hours. However, there really should be a way to stop notifications altogether. This should be a basic and standard option for users. PLEASE fix this and offer users the possibility to switch all notifications off. Cheers, Jack

codymiles512 · ‎Jan 8, 2018

Right now, the products feature only supports 1) the product name, 2) the product quantity, 3) the product cost, and 4) recurring or fixed price. It would be incredible if I could associate custom fields with products. In my world, I need to be able to add things like Unit of Measurement (which, could be a drop-down feature). This would make product reporting amazing for my company.

stephanieclague · ‎Jan 8, 2018

I would really like to the ability to add several images into Twitter posts when scheduling social posts rather than just one. I currently have to switch out of HubSpot to do this and into Spredfast which can do this. I work at a publisher's and the more images would lead to more engagament with my posts.

Nwclark85 · ‎Jan 4, 2018

Hi We are trialing moving to messages at the moment from an alternative live chat platform. While there are some great advantages of having it all within HS, there are a range of basic functionalities that is not in messages that are in other platforms and this makes it very possible that the other platform will be better suited to us for now. These functionalities are as follows: Inability to transfer chats between users Both manually by the user and after a set time with no response Inability to see who is on the website and where they are and therefore reach out with specific messages. No way to email the chat transcript to someone or save it outside of Hubspot No way of seeing on a company level, who is online and how many chats are going at a particular time. Lack of repoting and measurement How many chats have there been over a set period (both company and individual level) How long have individuals been online? How many hours have the company had someone online? i.e. the coverage A central depository of the chats so that we can review the chats of a particular consultant Users to have the capacity to view ongoing chats as a training tool or to offer advice in this instance the observer should be able to comment to the user in a way that the contact does not see. Thanks Nick

Stanczak · ‎Jan 4, 2018

I know it's seen as bad practice and I know why HubSpot doesn't currently allow it. But really guys, sometimes we actually do need to delete an email address from a contact record. I have historical contacts with important notes and history that have never had a valid email address in the email property. Or, someone in our organization entered a bad email address years ago and now it's permanently enshrined on the contact record, causing confusion and bounced marketing emails. Perhaps when a HubSpot user attempts to clear an email address you can present us with a dire warning and then let the user make that decision themselves. Or, make it an advanced permission that only administrators can enable for themselves. Either way, deleting the contact record or creating custom properties (as suggested here) are not viable solutions.

Altera · ‎Jan 4, 2018

Currently, the Android App of Hubspot does not have the ability to associate deals with contacts. This is a big hindrance to Sales Executives who are on the field. In a day, where executives meet multiple clients on the field and multiple deals could be created, it is important that the user should be able to create a deal and associate it with a contact through the app. This, in my opinion, is a highly required feature.

cpappas_auxin · ‎Jan 3, 2018

I am importing a CSV file with contacts that have multiple email addresses. Hubspot supports multiple email addresses in the "Email" field, which is wonderful, but the data cannot be imported this way. To import, I had to create multiple email properties (primary email, alternate email, etc). I can manually add the multiple emails in the single "Email" property but I have a large number of contacts. Any automated way to do this? Would recommend an enhancement to offer the ability to either import contacts in a way to add multiple email addresses to the "Email" property. Or, offer a way, after the import, to copy the data from another property (e.g. "Alternate Email") to the "Email" property without overriding the current email (i.e. adding a second or third email).

cdellen · ‎Dec 28, 2017

It would be very helpful to be able to trigger workflow based on engagements. For example, I would like to have a lead status that is set when one of our sales team members has a meeting with a prospect. Thanks!

Brendan_ · ‎Dec 27, 2017

Is a feature to customize what days are recognized as non-business days being considered or developed? It'd be nice to set certain days to automatically skipped (not just weekends) when sending sequences.

Great minds think alike

Merged (Secondary) Emails Don't Appear in Export Files

Stop sidekick notifications

Custom Fields to Products

Multiple images

Messages Functionality

Delete email addresses from contact record

Ability to associate Deals with Contacts in the Android App

Importing multiple email addresses for single contact

Trigger Workflow based on Engagements

Custom Business Day/Holiday Calendar for Sequences

Recently delivered

Recently in beta