Great minds think alike

Hi,   Currently, in the ads module, you can see campaign performance which includes data like Contacts, Customers, SQL's and MQL's.   I would like to be able to export this data as the export from Google Adwords directly does not show contacts, customers ect. ...read more

Google Analytics has a feature called annotations which allow you to mark a specific date in your reports as the date when a particular change was made. This feature does not exist in HubSpot.   Example Use Case: Today I excluded our internal IP address and enabled Bot Filtering on our web traffic reports. Tomorrow and beyond, unless I wrote it down on a sticky note, I will have no way of knowing from the report when or what changed. ...read more

Our sales staff have a different quota each month.  I would like to have an option to enter their quota for each month on a rolling 12 month basis to monitor how they are doing monhtly, quarterly and annually as well as being able to roll-up all sales people to have a company view of how we are doing.  ...read more

In relation to GDPR we need to ensure that our data is protected the best possible way, and the Hubspot setup right now is that each individual user needs to turn it on.  I'm suggesting an option for the Admin to turn it on for all users, so that they're forced to have it, just like we have in Salesforce.  ...read more

Pasting a screenshot into the chat window is a huge way of how we help our customers.  I'd really love to see that ability added.  Attaching a file or linking to a document adds unnecessary steps that make it harder for our support team to provide the needed info and more time consuming for our customers to get the info they need.  ...read more

I see great reports on the Dashboard, but need to be able to share and communicate them with my team. A simple export to XLS/CSV and PDF would be most useful. The data is there. Just hand it over! 🙂  ...read more

When creating a new ticket, users are prompted to add timeline activity from [company and contact] to the ticket for the last x # of days. Currently it is defaulted to checked. We would like to see a setting that allows this to be unchecked by default.    As a company that sends 100% of our inbound and outbound emails from inside tickets, leaving this checked makes it difficult to locate the email associated to the ticket. We can uncheck it ticket create, but that is an extra step that can easily be missed. Also our inbound emails automatically create a ticket and this setting is "checked" in those instances. Please allow clients to uncheck or turn off this setting for all new tickets.      screenshot ...read more

  Request: We request that an API be made public for the HubSpot Marketing metrics “Became a [lifecycle stage]” (Became a Lead, Became a Marketing Qualified Lead, Became a Sales Qualified Lead, Became a Subscriber, etc.). This is necessary for agencies to report on true lifecycle metrics, and is currently a major restriction for Agency partners using a 3rd party reporting tool, such as Databox.     Here’s an example of how a user currently pulls in lifecycle stage information vs. what they’d ideally be able to do.   Current Process: The only data we can currently pull from the API is "New MQLs," "New SQLs," where the lead was created within the same timeperiod the MQL or SQL was generated. For example, if you're looking at a report for "This Month," the HubSpot Mktg metric "New MQLs" will only display MQLs whose leads were created "This Month." This doesn't happen very often for most HubSpot customers since nurturing is usually necessary to turn a lead into an MQL.   HubSpot’s dashboard reports this data in the same limiting way, not showing the full number of MQLs generated in a given month. Here’s an example:     And here is what we’re able to pull via the API that is available: https://api.hubapi.com/analytics/v2/sources/summary/daily     Current Ineffective Workaround: What's really valuable is seeing how many leads became MQLs during a time period, regardless of the lead create date. Therefore, "Became an MQL" is the filter we want to use or query we want to run. Since this isn’t accessible, we advise our customers to create a Smart List for each lifecycle stage they want to measure (see image below). This is not an ideal solution due to the extra work it requires, the confusion it causes, and the limitations that it presents. For example, we can not see the original traffic source that the contact comes from or view historical data.       Ideal Solution: In order for our users to access the metrics that matter to them, we would love for the following private endpoints to be made available publicly: https://api.hubspot.com/contacts/search/v1/search/contacts ...read more

Over the past year Instagram has switched their focus from square to vertical videos, making short reels much more important to grow your social following.    However, Hubspot does as of now not yet support vertical video formats for Instagram, only for other platforms. Because of this I have to post a large chunk of our content by hand. It would be great to see this incorporated.    Another great addition would be to remove the restriction only accepting videos up to 5MB/s for Instagram. Larger file sizes are currently accepted in the Instagram app (and automatically downgraded to the maximum size) but not in Hubspot, which can be especially troublesome for a less tech-savy user.  ...read more